Talent and Culture Coordinator

We treat our people like family and our guest like royalty!

We are currently looking for a Talent & Culture (HR) Coordinator to support our T&C team at The Intercontinental London - The O2. 

The Talent & Culture (HR) Coordinator is responsible for the smooth operation of the administration functions of the HR department, providing a comprehensive and pro-active HR service across the hotel departments. The Talent & Culture Coordinator is responsible for all onboarding and offboarding administrative duties and is available to assist the Talent & Culture team in delivering day to day processes and procedures.

**Please note this role requires you to be in the office 5 days a week**

What will you be doing?

Administration

• Deal with general correspondence – letters, external reference requests, emails etc.
• To create all offer letters and contracts to be passed to Talent and Culture Manager (TCM) or GM for authorisation and signature
• To carry out employment reference checks on all team members, with follow-up as necessary
• Administration of Fourth Time and Attendance system

Personal Files

• To maintain an up-to-date computerised HR database by full use of the Fourth People System
• To carry out annual file audits to ensure full legal compliance
• Maintain Visa and Immigration File and ensure it is kept up to date and we are legally compliant
• Visa and proof of eligibility expiration tracker

Recruitment

• Assist the heads of departments when required to manage all incoming applications
• Produce short-lists & telephone screening where necessary
• Ensuring timely follow up with department managers
• Ensuring that all applicants receive an appropriate response within set timeframe
• Support managers with first interviews where necessary
• Gather and verify visa/permit documentation where applicable
• Assist with management of all web based job boards

Employee Relations

• Maintain an up to date knowledge of company policies
• Support employees with any employee relations issues, escalating as appropriate to the manager
• Assist with preparations and execution of Investigation and Grievance meetings as required

Training

• Assist the manager with the delivery of Arora Induction
• Maintain an up to date knowledge of training which is scheduled for each property to advise accordingly
• Co-ordinate training delegates, book meeting rooms and general communication on any training courses

Skills and Experiences

• Previous customer service experience essential
• Hotel or office experience preferred
• Some work experience or knowledge of Human Resources Practices would be an advantage
• Excellent administration and organisation skills
• Excellent command of the English language both verbal and written
• Able to work under pressure
• Highly computer literate – all Microsoft Office 365 applications

What do we offer:

• A competitive salary
• 28 days paid holiday with an extra 5 days, following 5 years’ service
• Discounted hotel room rates across our hotels, for you and friends and family including access to brand discounts
• Study assistance scheme to obtain professional qualification (CIPD) whilst working
• Corporate Tastecard - Giving access to a wide range of discounts
• Fantastic Training and Development opportunities
• Discounts on local shopping (O2)
• Complimentary Dry Cleaning
• Free Meals on shift
• Unrivalled Career Progression prospects

Apply now to be our new Talent & Culture (HR) Coordinator!