Guest Service Team Leader Food &Beverage

Job Description

Tiverton Hotel Lounge & Venue has 69 spacious bedrooms, flexible conference and banqueting suites, for up to 200, and a popular bar and Gallery restaurant. The hotel is in a unique setting in Mid-Devon.

Tiverton Hotel Lounge & Venue has 69 spacious bedrooms, flexible conference and banqueting suites, for up to 200, and a popular bar and Gallery restaurant. The hotel is in a unique setting in Mid-Devon.

Job Overview:

As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Key responsibilities and duties of the role

• Alongside colleagues ensure efficiency, quality, and compliance with health and safety regulations.
• Maintain exceptional service standards, responding to guest feedback and enhancing overall dining experiences.
• Support in the training and motivate a high-performing team, fostering a culture of excellence and teamwork.
• Supervise banquet and catering services to ensure seamless execution of events and functions.
• Ensure adherence to food safety, hygiene, and liquor licensing regulations.
• Support the Food & Beverage Manager with planning and delivery of monthly training across all Food & Beverage areas which is relevant, and that measures are used to ensure the training is effective.
• Participate in all monthly stock takes as required and ensure that all processes for stock control are followed to maintain budget.
• Support with all administrative work to ensure it is completed in a timely manner i.e. completion of Access People, rotas, training plans, compliance modules on Mapal completed.
• In conjunction with the Food & Beverage Manager, analyse and respond to all customer feedback and take appropriate action to rectify any issues.
• Ensure that all Food & Beverage areas are secure at all times in order to minimise any losses.
• Carry out Duty Management Shifts.
Person specification
• Positive and polite demeanour.
• Accountable and a strong sense of pride in role.
• Strongly motivated to exceed goals and achieve success. High level of motivation, determination, and commitment.
• Ability to work under own initiative.
• Able to develop relationships with key colleagues.
• Able to work well under pressure and have solid problem-solving ability.
• Ability to manage and lead a team.
• Excellent communication and organizational skill.
• Professional manner and appearance.
Experience & Qualifications
• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.
Delivering our vision – To give every guest a memorable experience leaving with a smile on their face.

• Have the guest expectation and experience in thought at each stage of interaction and planning.
• Demonstrate a “can do” attitude always offering engaging hospitality to all colleagues and our guests.
• Be business ready to ensure a professional image that the guest can feel to deliver a great experience.
• Be a brand ambassador for Crest Hotels in your behaviours and interactions.

Learning and Development

• Engage with the training that is required both online and in person.
• Implement the skills and knowledge trained in line with the company standards and ensure that you are clear on what has been trained and highlight should you need further training.
• Take ownership for your own continuous personal development.

Health & Safety

• Adhere to Company Health & Safety for both the hotel and department.
• Through engaging with training and communications be aware of all legislation that is relevant to your work and ensure that all legal requirements are met including: Licensing, Health & Safety at work, COSHH, environmental health, fire precautions, Manual Handling, Fire Safety and any other relevant policies.

Benefits

• £30 BB per night colleague rate
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments
• Quarterly Shining Star recognition
• Annual colleague celebrations