Guest Engagement Specialist

Located in Llandrindod Wells within the beautiful Elan Valley.

The Guest Engagement Specialist will form part of the Central Sales & Partnership Hub Office for Crest Hotels, encapsulating everything from enquiries to rooming lists to relationship building. A varied role with the opportunity to work across the group and be involved with all 9 hotels within Crest Hotels Group.

An eye for detail, motivated, organised, empathetic, time management, problem solver are all attributes that the successful candidate requires. As a new role this is a great opportunity for someone who wants to be able to take ownership and have a positive impact building a new team.

The role of Guest Engagement Specialist will report to the Sales & Partnership Hub Manager and is ideal for someone who has strong demonstratable experience in the leisure sales market or Hospitality, experience of working across a group and locations is desirable.

Job Overview:

The Guest Engagement Specialist is responsible for overseeing the daily operations of the Central Sales & Partnership Hub Office, reporting to the Sales & Partnership Hub Manager and working closely with the Director of Central Sales & Partnership Hub. The role focuses on driving revenue performance while delivering exceptional guest and client service.

This position plays a key role in managing client relationships and supporting a proactive sales approach to grow the hotel’s events and corporate business. Combining hands-on coordination of the events business with strategic sales leadership, the Guest Engagement Specialist develops and implements effective sales strategies, responds effectively to client enquiries, and maximizes revenue through negotiation and upselling at every opportunity. Close collaboration with internal teams ensures seamless execution, strong partnerships, and consistent service excellence.

Experience & Qualifications

• Previous experience in a similar sales, events, or hospitality role.
• Excellent verbal and written communication skills with a professional telephone manner.
• Strong numerical skills with a good understanding of financial figures.
• Experience managing or leading a team.
• Good working knowledge of a Property Management System (PMS) such as RezControl.

Benefits

• £30 BB per night colleague rate
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments
• Quarterly Shining Star recognition
• Annual colleague celebrations
• Free use of gym and leisure facilities