Guest Service Assistant

Set on the edge of the market town of Shifnal.

The Role of Guest Service Assistant

The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay. The Guest Service Assistant will be an all-rounder who could be checking a guest in and providing an enjoyable Food & Beverage experience. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests, to ensure that they leave with a smile on their face.
Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.
An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.

The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service and ideally Front Office and or Food & Beverage. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!

Job Overview:
As a Guest Service Assistant, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit from check in to our restaurant, bar, and other dining facilities. Your primary duties will include checking guests in and out and service of Food & Beverages, maintaining cleanliness and organisation, and providing outstanding customer service. You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.

Experience & Qualifications
• Strong communication and organisational skills and professional manner.
• Evidential attention to detail.
• Ideally experience working in a Food & Beverage environment.

 

Benefits

• £30 BB per night colleague rate
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments
• Quarterly Shining Star recognition
• Annual colleague celebrations