Guest Engagement Assistant

Located in Llandrindod Wells within the beautiful Elan Valley.

The Guest Engagement Assistant will form part of the Central Sales & Partnership Hub Office for Crest Hotels, encapsulating everything from enquiries to rooming lists to relationship building. A varied role with the opportunity to work across the group and be involved with all 9 hotels within Crest Hotels Group.

An eye for detail, motivated, organised, empathetic, time management, problem solver are all attributes that the successful candidate requires. As a new role this is a great opportunity for someone who wants to be able to take ownership and have a positive impact building a new team.

The role of Guest Engagement Assistant will report to the Guest Engagement Specialist and is ideal for someone who has strong demonstratable experience in the leisure sales market or Hospitality, experience of working across a group and locations is desirable.

Job Overview:

The Guest Engagement Assistant is responsible for managing and coordinating all reservations, meetings, conferences, weddings, and events handled through the Central Sales & Partnership Hub Office across the nine hotels of the Crest Hotels Group. Reporting to the Guest Engagement Specialist, the role works closely with the Sales & Partnership Hub Manager and the Director of Central Sales & Partnership Hub.

This role involves working directly with clients to understand their requirements, providing comprehensive event planning support, and ensuring the seamless execution of all events. Key responsibilities include handling client enquiries, preparing tailored proposals, negotiating contracts, and coordinating with internal hotel teams to deliver events that meet client expectations while upholding the group’s service standards.

The position requires excellent organizational and communication skills, meticulous attention to detail, and the ability to build strong relationships with both clients and internal teams.

Experience & Qualifications

• Strong organisational skills, strong numeric skills, and a good understanding of figures.
• Self-motivated and proactive approach.
• Strong communication skills and professional telephone manner.
• Previous experience in a similar role or an operational Events role.
• Good working knowledge of a Property Management System (PMS) such as RezControl.

Benefits

• £30 BB per night colleague rate
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments
• Quarterly Shining Star recognition
• Annual colleague celebrations
• Free use of gym and leisure facilities