Room Attendant - casual contract

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

About the role:

• Clean and tidy assigned lodges according to established standards and procedures, reflecting our commitment to excellence.
• Make beds, change linens, and ensure all amenities are replenished with a keen attention to detail.
• Vacuum carpets, dust furniture, and clean surfaces to maintain a neat and inviting environment.
• Sanitise bathrooms, including toilets, showers, and sinks, ensuring guest health and safety.
• Report any maintenance issues or damage promptly to the appropriate department.
• Respond promptly to guest requests and ensure their needs are met, demonstrating our commitment to providing exceptional service.
• Maintain a friendly and professional attitude while interacting with guests, reflecting our values of loyalty and excellence.
• Collaborate with other team members to ensure efficient and smooth operations.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Team Member pass so you can visit the zoo during your time off.
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.