Reception Manager

Location Description

Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.

Job Description

We are looking for a diligent Front Office Manager to join our Front Office team at the Mercure Oxford Eastgate Hotel. Someone who epitomises trust and reliability, assuming ownership of front desk operations with innovation and adaptability. Their commitment to guest service excellence resonates in their approachable leadership, fostering team loyalty through integrity and an unwavering pursuit of high standards. They adeptly oversee diverse reception tasks, showcasing unwavering dedication to exceptional service and ensuring seamless guest experiences during their stay.

As a Front Office Manager we want you to elevate guest satisfaction and uphold service excellence. Responsibilities include overseeing reception staff, maintaining brand standards, optimising revenue, fostering teamwork, and facilitating training and development. Applicants should excel in communication, leadership, and operational efficiency.

Join our team and shape exceptional guest experiences!

At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.

Troo Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
• Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavors and make your taste buds dance with delight.
• Mind-Blowing Employee Discount Rates: As a Troo team member, you get exclusive access to unbeatable travel discounts.
• Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Perk Box. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips!