Receptionist

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for Receptionists to join the team.

The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

The Role

As a receptionist, you’ll be the welcoming face of The Reserve, offering a warm, professional first impression to every guest. From smooth check-ins and check-outs to offering helpful information and a personalised service, you’ll play a key role in delivering those memorable guest experiences.

Responsibilities:

• Welcome guests with warmth, friendliness, and professionalism
• Manage check-in and check-out procedures efficiently
• Handle guest requests, questions, and bookings
• Liaise with housekeeping, concierge, and other departments
• Process payments and maintain accurate records
• Support the front office team in maintaining high standards of service

What We’re Looking For:

• Previous front desk or hospitality experience preferred
• A natural communicator with a warm and confident manner
• Detail-oriented with strong organisational skills
• Comfortable using hotel systems and technology
• Flexible and reliable, with a passion for hospitality

Troo Benefits

• Competitive Salary
• Company Pension
• Team Member pass so you can visit the zoo during your time off
• Recognition & Engagement Program’s
• An amazing working environment - Where else can you see critically endangered animals from your office window or stroll among rare giraffes and tigers on your lunch break.