Bartender

Front of House

Contract: Permanent
Salary:

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club. A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. People have come together, the curious, creative, riotous, radical and respected alike. Every chapter scatters their seeds in the soil; we are merely the latest gardeners in its ongoing story.

Created for season-by-season, morning-to-moonlight experiences. Al fresco Italian in the Walled Garden, vibrant, healthy twists on club classics in the Sun Pavilion, live performances and cosy cabanas in the Spanish Garden and late-night revelry in our den of decadence, the Biba Bar. Curated talks, debates, supper clubs and intimate celebrations in Esme's private villa. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

We are looking for a Bartender to join our team. As a member of our front-of-house service team, you will be helping deliver a world class drinks offer, alongside a highly trained, charismatic team whose collective goal is to deliver excellence to our members and create drinks which are immaculately and imaginatively executed.

You will be proud to uphold the club’s service standards, and deliver beautiful and delicious drinks, every time. We seek somebody with solid experience in high-end drinks service environments, an impeccable demeanor, excellent customer service skills, and the ability to remain calm under pressure. You should have a great eye for detail too and be conscientious in the execution of your duties.

Your main responsibilities will include:

Operations & Service

  • Manage the day-to day bar operations as directed by Bars Manager including careful mise en place preparations before every service and keeping the bar well stocked at all times.
  • Prepare and serve alcoholic and non-alcoholic drinks for our members/guests in accordance with agreed recipes and SOPs, ensuring immaculate presentation and swift, efficient service.
  • Monitor the quality of beverage service to ensure a consistently high standard.
  • Greet customers by name and making them feel welcome, giving them advice on ordering and taking note of allergies and other critical information.
  • Present drink menus, make specific recommendations and answer questions regarding beverages.
  • Take food and drink ordering in a friendly and professional manner and process all payments / accounts according to the company guidelines.
  • Converse respectfully with members/guests, when appropriate, address them by name and research/learn their preferences whenever possible, to allow you to deliver personal tailored service.
  • Work as a team player at all times, interacting productively with other departments and being prepared to be flexible in order to ensure the most efficient and profitable working practices.
  • Represent TRG’s high standards of personal presentation and behaviour at all times during a shift.
  • Maintain the standards and culture of the team by setting an example to new members of the team and assisting in their training when required.
  • Contribute creative ideas to team meetings and attend tastings, training and supplier visits to further your professional development.
  • Work collaboratively to deliver the KPI’s of the food and beverage department.
  • Work with your immediate and the wider F&B team to ensure service excellence is front and centre of everything you do.

Maintenance & Compliance

  • Maintain and ensure cleanliness in all areas of the bar including counters, sinks, utensils/equipment, shelves and storage areas including maintenance of e.g. coffee machines, blenders, fridges and other equipment.
  • Help your team with stock-taking and inventories, looking ahead to periods of peak demand and/or large scale events which may require additional supplies.
  • Report all equipment problems and bar maintenance issues to the line manager.
  • Follow instructions from your line manager as needed, particularly in respect of reporting, maintaining records, meeting compliance requirements, upholding health & safety standards and managing the club’s drinks inventory.
  • Undertake ad hoc duties/request from management as required.
  • Ensure you comply with club security, fire regulations and all health and safety regulations and any other company policy and procedure.
  • Ensure full adherence to the licence operating requirements which always require compliance.

This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management.

The skills and experience which will help you succeed in this role

  • Innate understanding of the luxury lifestyle market, private membership clubs/hospitality businesses or similar, with demonstrable experience as a Bartender in a fast-paced, multi-outlet business
  • Accomplished mixology skills and true passion for your craft
  • Enthusiasm and lots of energy coupled with the ability to remain composed under pressure
  • A desire to keep customer experience firmly in mind whilst carrying out your duties
  • An eye for detail, with the ability to look ahead and pre-empt issues or challenges
  • You will need to be an excellent communicator with great organisational skills
  • You will possess a friendly, characterful demeanor and take genuine pleasure in supporting colleagues to fulfill their potential
  • Flexibility to work evenings, weekends, and holidays as required.

Benefits

  • Salary above market rate plus tronc
  • 30 days (inc BH) holiday which increase by 1 with each complete year of service + 1 extra day to celebrate YOU and another day to volunteer
  • Free healthy meal during your shift
  • Growth opportunities, both personally and professionally
  • Breakout spaces where you can shower, securely leave your things, and relax with colleagues
  • Uniform and laundry
  • Zen, multi-faith space, and retreat
  • Financial platform Wagestream
  • Statutory pension contributions
  • A safe journey home - £20 Uber Credit if you finish work between 12-5am

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.


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