Reception Manager

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

We’re seeking a confident and charismatic Receptionist Manager to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.

Key Responsibilities:

• Previous experience as a Reception Manager, ideally within the luxury hospitality market
• Develop and manage departmental plans for resourcing and recruitment, ensuring staffing levels meet operational needs
• Support the Front of House (FOH) Manager in overseeing the smooth and efficient running of reception areas, consistently delivering exceptional service
• Ensure you and your team have up-to-date knowledge of club products, services, facilities, events, pricing, and policies, as well as local area information, and actively promote them
• Build strong one-to-one relationships with members to provide intuitive, personalised service and a consistently positive experience
• Assist the events team in delivering large-scale and member-focused events within the club
• Collaborate with the FOH Manager and the wider F&B management team to optimise bookings and ensure a seamless member journey throughout the club
• In partnership with the FOH Manager, lead, inspire, and support the team through ongoing training and development, fostering a culture of excellence
• Flexibility to work varying shifts, including evenings and weekends

Our Benefits

• Competitive salary above market rate

• 30 days holiday, plus an extra ‘celebrate you day’

• A free meal during your shift

• Late night taxi allowance for safe travel

• Enhanced pension scheme with employer contributions

• Generous 'Refer a Friend' scheme

• Team socials to celebrate our successes

• Uniform and dry cleaning provided

• Access to Wagestream for financial well-being support

• 24/7 confidential well-being and mental health support

• Growth opportunities, both personally and professionally

• Breakout spaces with showers, secure storage, and areas to relax with colleagues

• One fully paid day each year for volunteering

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.