Assistant Front Of House Manager

Assistant Front of House Manager | 45 Hours | Up to £53,000 per Annum | Kensington

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role 

We are looking for an experienced Assistant Front of House Manager to support the daily operation of our Front of House team and help deliver an outstanding experience for our members and guests.

Working alongside the Front of House Manager, you will lead the team during shifts, ensure consistently high service standards and provide operational support across the Club. 

Key Responsibilities

• Support the day-to-day operation of Front of House, ensuring a seamless member and guest experience.
• Welcome members and guests with a warm, professional and personalised approach.
• Oversee reception activities including reservations, guest check-in, enquiries and event ticketing.
• Monitor service standards and resolve member enquiries or issues promptly.
• Work closely with Membership, Food & Beverage, Events and Security teams to ensure smooth operations.
• Supervise, coach and support the Front of House team during shifts.
• Assist with team training, onboarding and rota planning.
• Maintain accurate member records and ensure compliance with Club policies, GDPR, health and safety requirements.
• Ensure Front of House areas are presented to the highest standards.
• Support the delivery of Club events and undertake other duties as required.

Experience

• Previous supervisory experience in Reception or Assistant Front of House Manager roles within luxury hospitality, hotels, private members' clubs or premium venues.
• Excellent customer service, communication and interpersonal skills.
• Strong knowledge of reservation systems such as OpenTable, SevenRooms or ResDiary.
• Experience leading and motivating teams in a fast-paced environment.
• Strong organisational skills with the ability to prioritise effectively.
• Confident using reservation and booking systems with good IT and administrative skills.
• Professional, approachable and discreet, with excellent attention to detail.
• Flexibility to work evenings, weekends and public holidays as required.

Our Benefits

• Competitive salary above market rate - We are proud to be a London Living Wage Employer
• Late night taxi allowance
• Meals on duty
• 28 days holiday, plus an extra ‘celebrate you day’ & a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Company pension scheme
• Access to Hospitality Action benefits hub including eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.