IT Support Engineer

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role
We are looking for an IT support Engineer to join our team and play a pivotal role in keeping our technology running seamlessly. From supporting our teams and members to optimising critical digital systems, you’ll be at the heart of a fast-paced, hospitality-driven IT environment.

Key Responsibilities

• Deliver Outstanding IT Support - Be the go-to person for 1st and 2nd line IT support, helping colleagues resolve hardware, software and network issues quickly and confidently.
• Support Key Hospitality & Business Systems - Take ownership of supporting critical systems across the business, including Micros Simphony POS, payment platforms, CRM and membership systems.
• Technology Security, Stability & Reliability - Help maintain servers, networks and cybersecurity defences, proactively identifying and resolving issues, managing access controls and ensuring data protection and GDPR compliance.
• Improve, Develop & Enable the Business - Work closely with the IT Director and teams across the organisation to implement new systems, optimise existing technology and ensure colleagues are trained and confident using our digital tools.

Skills & Requirements

• Prior experience working in IT support within a restaurant, hospitality or F&B environment.
• Strong knowledge of network infrastructure, endpoint management and experience with Micro Simphony POS, including Simphony EMC configuration and troubleshooting.
• Proactive mindset with the ability to problem-solve and work independently.
• Exceptional customer service skills with the ability to communicate technical concepts to non-technical users.
• Experience supporting a mixture of platforms, including Windows, Microsoft 365, Google Workspace and Apple Devices.

Our Benefits

• Competitive salary above market rate
• Meals on duty
• 20 days holiday (excluding bank holidays), plus an extra ‘celebrate you day’ & a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitlaity Action benefits hub for discounts plus eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.