Streetworks and Engagement Manager

We are Ambitious! 

That’s why we need determined & motivated people like you, to help us to deliver on behalf of our customers.

We’re proud to have been appointed to a new 9-year Framework with Thames Water. As the UK’s largest water and wastewater services provider, Thames Water plays a vital role in ensuring a reliable, sustainable network for millions of customers.

We're excited to support their long-term vision by delivering essential infrastructure that strengthens network resilience, boosts environmental performance, and meets the growing needs of the region.

As a result of this business win, we have a brand new opportunity for a Streetworks & Engagement Manager, to lead and manage all aspects of streetworks coordination and stakeholder engagement.

You'll be ensuring compliance with statutory regulations, minimising disruption to the public, and maintaining strong relationships with local authorities, customers, and internal teams.

Here are some of the activities you will be involved in...

• Ensure full compliance with NRSWA regulations and local authority permits for all streetworks activities.
• Manage and coordinate noticing, permits, and FPN mitigation
• As the frameowork grows, build and lead a team of Streetworks Coordinators and Liaison Officers.
• Liaise with local councils, residents, and businesses to minimise disruption and maintain positive engagement.
• Act as the primary escalation point for streetworks-related issues.
• Work closely with operational teams to schedule works and avoid permit conflicts.
• Analyse performance data, track KPIs, and produce monthly compliance and engagement reports.
• Implement improvement plans to reduce fines, improve reinstatement quality, and enhance customer satisfaction.
• Support Thames Water in maintaining its C-MeX (Customer Measure of Experience) scores.
• Ensure company values and safety culture are embedded across all streetworks and engagement activities.

We would love to hear from you if you can demonstrate…

Relevant experience in a similar role and a comprehensive understanding of the New Roads and Streetworks Act (NRSWA) and the Traffic Management Act (TMA) are essential, along with previous experience in establishing compliant processes that drive efficiencies.

The ability to interpret and apply legislation and technical standards.

A customer-focused mindset and highly developed communication and relationship building skills.

This is a leadership role and as such previous managerial experience is also essential. 

If this sounds like you – Apply today!

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.