Afternoon Tea Assistant Restaurant Manager (fixed term)

Overview

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

For those who like their tea served with a dash of flare, we invite you to become part of our Charlie and the Chocolate Factory, inspired by Roald Dahl’s famous story with fizzy lifting drinks, snozzberry jam and fluffy floss. Be part of the team that makes the story come alive.

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• Career planning - regular performance reviews
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards and staff recognition incentives

Objective

• To support the Restaurant Manager with implementing and maintaining all standards, policies and procedures relating to Afternoon Tea and MPD service, as laid out by the Food and Beverage Operations Manager. A focus on finding ways to continue to elevate our guest’s experience, guest engagement and satisfaction is key. High level presence in the operation is expected, engaging with both the team and our guest’s is a priority.

What you will bring

• As the Afternoon Tea Restaurant primarily operates from Wednesday to Sunday, you must be available to work on these days. (During school holidays and half-term, additional flexibility may be required.)
• In your role heading as Afternoon Tea Assistant Restaurant Manager you will manage all aspects of the Afternoon Tea Operaiton and, together with your team, strive to create memorable experiences for our guests
• Previous experience from 5 star hotel is beneficial

Your responsibilities

• Support the Restaurant Manager to ensure that Afternoon Tea and MPD are adequately staffed, responsible for duty rosters and delegating employee duties, this is to include coverage for holidays, sickness and absenteeism, whilst ensuring the budget is adhered to.
• To assume responsibility for the restaurant in the absence of the Restaurant Manager
• Have complete knowledge of the food and beverage menu and be able to advise guests and employees when required.
• Ensure all employees report for duty punctually, paying attention to personal grooming and in the correct uniform, so presenting a professional impression.
• Support the Restaurant Manager to ensure all new employees receive the correct induction into the department, including mandatory compliance training and all risk assessments.
• Maintain the agreed standards set out in the ‘How To Do It’s’ for the respective areas of responsibility and assist with updating when necessary.
• Support the Restaurant Manager to make sure all employees are systemically trained, according to the ‘How To Do It’s’ and maintain the company training records in the Flow and Alert65 systems.
• Promote and facilitate a positive working environment within the department and maintain good working relationships with all other departments in the Hotel.