Afternoon Tea Restaurant Manager

Overview

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

For those who like their tea served with a dash of flare, we invite you to become part of our Charlie and the Chocolate Factory, inspired by Roald Dahl’s famous story with fizzy lifting drinks, snozzberry jam and fluffy floss. Be part of the team that makes the story come alive.

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• Career planning - regular performance reviews
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards and staff recognition incentives
• Opportunity to join apprenticeship schemes and support in the development of your career
• Private Medical Insurance
• Private Dental Cover
• Private Pension Scheme

Objective

• To be responsible for implementing and maintaining all standards, policies and procedures relating to Afternoon Tea service, as laid out by the Food and Beverage Operations Manager. A focus on finding ways to continue to elevate our guest’s experience, guest engagement and satisfaction is key. High level presence in the operation is expected, engaging with both the team and our guest’s is a priority.
  

What you will bring

• As the Afternoon Tea Restaurant primarily operates from Wednesday to Sunday, you must be available to work on these days. (During school holidays and half-term, additional flexibility may be required.)
• In your role heading the Afternoon Tea Restaurant you will manage all aspects of the Afternoon Tea Operaiton and, together with your team, strive to create memorable experiences for our guests 
• Previous experience from 5 star hotel is beneficial
  

Your responsibilities

• Efficiently manage the smooth running of the Afternoon Tea Restaurant operation and all team members
• Facilitate all aspects relating to the day to day running of the Afternoon Tea Restaurant.
• Create a warm and engaging environment for our guests, recognizing repeat and SRG guests, updating guest profiles in Open Table with relevant information to include guest preferences.
• Work closely with the Central Reservations team to ensure that reservations are maximised and all standards outlined in the ‘How To Do It’s’ are met.
• To conduct daily briefings (de-briefings where necessary) with the Afternoon Tea Restaurant team, ensuring all relevant information is passed along and teams are prepared for service, to include SRG’s, guest preferences and any special requirements, also include information regarding what is happening in the hotel.
• To collaborate with the Executive Chef and Sous Chefs, hold tastings of any new dishes and current menu items to refresh knowledge of the FOH team.
• Interact effectively and work closely with the Executive Chef and Sous Chefs to ensure that service standards are consistently exceeded, and good working relationships maintained
•  Partner with Human Resources to attract, recruit, train and appraise employees in the Afternoon Tea Restaurant.
• To adhere to and manage annual restaurant budget in order to achieve agreed performance targets.
• To effectively plan for the Afternoon Tea Restaurant including operating equipment, rotas, beverage stocks and staffing levels to ensure a seamless guest experience.