Head Waiter/ Waitress

Overview

One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

For those who like their tea served with a dash of flare, we invite you to become part of our Charlie and the Chocolate Factory, inspired by Roald Dahl’s famous story with fizzy lifting drinks, snozzberry jam and fluffy floss. Be part of the team that makes the story come alive.

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• Career planning - regular performance reviews
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards and staff recognition incentives

What you will bring

Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow
As part of our team, you will strive to create memorable and personal experiences for our guests

• Excellent interpersonal skills and a passion for providing exceptional guest service
• Previous experience with Afternoon Tea service is an advantage
• A passion to succeed in a fast paced quality environment
• Ability to prioritize different tasks and requests coupled with proven organization skills

Your responsibilities

When you join us as our new Head Waiter/Waitress, you will be responsible for:

• To ensure the correct set up of the Restaurant and area and to perform all the relevant opening and closing duties
• To ensure table lay out, lay up, furniture and accessories for the service and consistent to required standards of presentation.
• Have complete knowledge of the afternoon tea menu and wine list
• Ensure highest standards of customer care at all times, providing a friendly, courteous and professional service at all times
• Supervise waiter/ess to deliver afternoon tea service