Assistant Reception Manager

Contract: Full time


One Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.

We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.

Our promise to you

  • 28 to 32 days holiday per year (increase with years of service)
  • Complimentary stay including a food and beverage experience
  • Career planning - regular performance reviews
  • £1,000 "Refer a Friend" scheme
  • 50% Discount in Food and Beverage Outlets
  • Cycle to work scheme or season ticket loan
  • Uniform and meals on duty
  • Discounted friends and family rates
  • Employee assistance programme
  • Reward programmes, long service awards and staff recognition incentives

What you will bring

• Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow
• As part of our Front Office team, you will strive to create memorable and personal experiences for our guests at all times
• You will be good at working independently, using common sense but also comfortable as part of a team, and always meticulously presented
• Previous experience in a luxury environment is an advantage
• You must be comfortable communicating in English with guests and colleagues

Your responsibilities

• You will be responsible for the smooth running of the department and Front Office operation
• You will plan the daily workload with the team and ensure an effective organization of tasks
• You will be offering exceptional guest service in line with One Aldwych & LQA standands and support the Reception team
• You will liaise and collaborate with other departments across the hotel i.e. Housekeeping, Room Service, Concierge, etc.
• You will support the Reception Manager with a variety of administrative tasks