Senior Concierge

Overview

One Aldwych is one of the very few hotels in London, even the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.

Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.

We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards and staff recognition incentives

What you will bring

• Excellent customer service skills
• Experience in a luxury environment
• Knowledgeable about London and key tourist attractions
• Membership in Les Clefs d’Or (The Golden Keys)
• Excellent command of the English language
• Must be able to drive and have a full clean UK driving license and held for more than 5 years 

Your responsibilities

• Assist Head Concierge with the day to day running of the Concierge department to ensure that all of our guests’ needs and requests are met
• As London experts, confidently recommend the most suitable attractions, tours, shows and restaurants and have the know how to guarantee reservations
• Be the liaison for guests and their internal/external bookings ensuring clear verbal and written communication with everyone involved
• Monitor and supervise the concierge department to ensure the team providing a friendly, courteous service to our guests