Restaurant and Room Service Manager

A unique opportunity to join a five-star team at One Aldwych- London’s cultured, independent hotel

As one of the very few hotels in London (or indeed the world) that can say it is truly independent, our story is very much our own to write. No big brand here, no cookie cutter mould or head office muscling in. We are authentic people and original thinkers, looking for colleagues who are keen to get cultured and be independent.

Home to our Michelin Key awarded hotel, Indigo restaurant, celebrated for redefining luxury dining through its entirely gluten and dairy free menus, alongside private dining and events spaces, we are now looking for an exceptional Restaurant and Room Service Manager to help shape the next chapter of our Food & Beverage story. Reporting to the Food & Beverage Operations Manager, you will lead the day to day operation of Indigo Restaurant and Room Service, whilst playing a key role in the successful delivery of private events and functions across the hotel.

Your Rewards and Benefits
The experiences we create for our guests are only possible because of the talented people behind them. We are committed to creating an environment where our teams feel supported, recognised and able to thrive both personally and professionally. Our benefits reflect the importance we place on the people who make One Aldwych what it is.

Everyday Value & Lifestyle

• 50% discount across our food and beverage outlets
• Complimentary overnight stay after one year of service
• Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
• Access to discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter

Financial Wellbeing

• Access to Wagestream, providing greater flexibility and control over your finances, including access to earned wages before payday
• £1,000 Refer a Friend scheme
• Enhanced Pension contribution
• Private medical insurance

Wellbeing & Support

• 28 to 32 days annual leave, increasing with service
• Complimentary meals whilst on duty
• Professionally laundered uniforms
• Employee Assistance Programme offering confidential advice, guidance, and support
• Discounted onsite massage and chiropody appointments
• Safe travel home following eligible late evening shifts (to be implemented? Uber for Business is ready to go)
• Long service awards
• Employee recognition and reward programmes celebrating individual and team achievements

Learning & Development

• Access to a range of training and development programmes tailored to your career growth
• Ongoing opportunities to learn, grow and broaden your experience
• Structured career conversations focused on your future aspirations

WHAT YOU CAN EXPECT

• Working 40 hours per week, spread over five days, you will be tasked to:
• Manage the daily operations of Indigo restaurant, in-room dining, and private events to ensure smooth and efficient service.
• Deliver exceptional guest experiences by maintaining strong communication, recognising guest preferences and handling any complaints professionally.
• Coordinate closely with Reservations, Front Office, Kitchen and other departments to maximise bookings and maintain seamless operations.
• Lead and prepare teams through daily briefings, menu training and collaboration with the Executive Chef to uphold high food and beverage standards.
• Support business growth by driving upselling opportunities, maximising revenue and assisting with events and new initiatives.

OUR IDEAL CANDIDATE
Our ideal candidate will have and display:

• Motivated and at your best in a fast-paced environment
• Able to collaborate at all levels including email, phone and face-to-face with the ability to listen and problem solve
• Equipped with strong communication skills, with an exceptional standard of both written and spoken English, and the ability to positively express opinions and influence
• Experienced in producing a high standard of work at all times, paying attention to detail and removing the possibility of error. You will maintain all company quality standards continually looking for areas of improvement
• Immaculate and professional appearance
• An understanding and willingness to contribute to a 24h operational schedule when required.

 

If this sounds like you and you are ready for an exciting career move where no two days are the same, we would like to hear from you.
At One Aldwych, we believe that embracing diversity and nurturing an inclusive environment is not only the right thing to do but also essential to our success. We pride ourselves on having a safe space for people to visit and work.