Restaurant Supervisor

About One Aldwych
One Aldwych is an independent luxury hotel in the heart of Covent Garden. Home to 100 individually designed rooms and suites, Indigo, the Lobby Bar and Charlie and the Chocolate Factory Afternoon Tea, the hotel has built a reputation for hospitality with character. Independence remains at the heart of the business, creating a culture that values individuality and encourages fresh thinking.
Original in shape, style and story, One Aldwych is a place where people can build their careers, contribute ideas and take pride in what they do.

About Indigo
Indigo isn't your typical hotel restaurant. Every dish on the menu is entirely gluten and dairy free, without compromising on flavour, presentation or experience. It's a concept that has earned a loyal following and continues to challenge perceptions of modern dining. For those who enjoy learning, developing their product knowledge and working with something genuinely different, Indigo offers the opportunity to be part of a distinctive dining experience.

Rewards you deserve

At One Aldwych, we believe people do their best work when they feel supported, recognised and able to grow.
That's why we offer a range of benefits designed to support your wellbeing, development and life outside of work.

• Competitive salary, service charge and paid overtime
• Work Life Balance: No double shifts and paid overtime for all hours worked beyond your contracted hours.
• Complimentary Experiences: Enjoy a complimentary overnight stay and dining experience after qualifying service
• Food & Beverage Discounts: Receive 50% discount across our restaurants and bars
• Hotel Discounts: Preferential accommodation rates for you, your friends and family at One Aldwych and across the Exclusive Collection of luxury hotels
• Local Perks: Access discounts and special offers across shops, restaurants and local businesses throughout Covent Garden and the surrounding area through London Heritage Quarter
• Financial Support: Access Wagestream and receive a £1,000 bonus when you successfully refer a friend
• Holiday & Time Off: Receive 28 to 32 days' holiday, increasing with length of service
• Meals & Uniform: Complimentary meals whilst on duty and professionally laundered uniforms
• Learning & Development: Access training and development opportunities, career conversations and ongoing support
• Recognition & Celebration: Long service awards and programmes that recognise individual and team contributions
• Wellbeing Support: Access confidential support through our Employee Assistance Programme, along with discounted onsite massage and chiropody appointments

What you will do

• Support the Restaurant Manager in the day-to-day operation of the restaurant, room service and events operations.
• Deliver exceptional, personalised service while anticipating and exceeding guest expectations.
• Motivate the restaurant team to consistently deliver the highest standards of luxury hospitality and personalised service.
• Ensure all guest dietary requirements and allergies are communicated accurately and managed with the highest level of care.
• Support the training and development of the team.

What you will bring

• Previous supervisory experience in a five-star luxury hotel or fine dining restaurant.
• A strong understanding of luxury dining service standards and the ability to consistently deliver service excellence.
• Proven leadership skills with the ability to motivate, coach, and develop a high-performing team.
• Extensive knowledge of food and beverage service, including allergy awareness and the management of dietary requirements.
• Meticulous attention to detail, exceptional professionalism, and the ability to remain composed in a fast-paced luxury environment.

Everyone is welcome here. We are committed to creating a workplace where everyone feels welcome, valued and respected.