Food & Beverage Assistant

About us

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

As a Food and Beverage Assistant, you will be responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be expected to deliver exceptional service to both Club Members and Guests alike, keeping good cleanliness, and health & safety at the front of all you do.

We will rely on you to WOW our Members and make them feel special by delivering exceptional service and being a great team player. As a Food and Beverage Assistant, you will work across all areas of our F&B department, responsible for daily food service, working on the bar, and offering table service, as well as the running of functions, under the guidance of our Food and Beverage Manager.

£24,000 pa plus gratuities, 4 day a week working pattern available.

Key Areas of Activity
• Ensure excellent knowledge of all menu offerings and be able to deliver and provide all Members and Guests with exceptional service.
• Always deal with the Members and Guests in a polite, pleasant, and professional manner.
• Ensure that you constantly present yourself on time and are correctly dressed for duty.
• Carry out any reasonable request, as made by management.
• Ensure that all services areas are ready for operation at the correct time.
• Constant overview of the daily operation to include, but not limited to, cleanliness, food and beverage product, service delivery, clearing tables, and sufficient mise-en-place.
• Resolve any complaints in a polite and professional manner and ensure that the Outlet manager is notified.
• Attend pre-shift, department, and general meetings, as required.
• Attend any training sessions as judged reasonably necessary by management.

Key Knowledge, Skills & Experience

• Ideal candidates should have a stable background and positive references.
• Ideally experienced in a similar position within a luxury 5-star environment is desirable.
• Excellent personal presentation with a warm and welcoming personality.
• Outstanding communication skills, both written & verbal
• A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with ability to build trusting relationships with others.
• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
• Ability to express or exchange ideas by means of the spoken word; Must be able to verbally convey detailed instructions to employees or guests.
• Ability to be resourceful, creative and maintain flexibility.
• Ability to maintain excellent relations with staff and always maintain colleague and guest confidentiality.
• Ability to lead by example.

Benefits

• Company Bonus Scheme
• Company Pension Scheme with Standard Life
• Enhanced Company Sick Pay, Maternity and Paternity
• Employee meals provided
• Corporate Gym and Spa Membership at the Berystede Hotel
• Birthday leave – 1-day paid time off
• Our exclusive Employee Engagement platform offers discounts at over 800 retailers, well-being centre, and much more.
• Comprehensive online courses and apprenticeships available
• Cash Plan with WPA
• Reward & Recognition schemes
• Cycle to Work Scheme
• Use of Golf and Tennis Facilities
• 20% discount in the Spa
• Company social events
• On-site parking available