Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

To provide a friendly, efficient, helpful, and consistent service to our Members & Guests, whilst ensuring that all accounting and security procedures meet company requirements, with an emphasis on the Member Journey at all times.

This is a permanent, full-time position. Working routine would typically be 22:30 – 07:00 (5 out of 7 days per week) and will include working weekends and bank holidays.

Key Areas of Activity:

• Create a professional and friendly first impression and ensure all Members are greeted in a professional, friendly and courteous manner.
• Assist all Members with any queries or issues they may have. Ensure that all Members issues are resolved and followed up to ensure a positive outcome.
• Ensure a consistent high level of service is provided at all times in accordance with the Club Standard Operating Procedures and Training Manual
• Have knowledge of guest rooms, golf courses, locations, amenities, features and all other services offered by the club.
• Be knowledgeable with all Club rules and working with the in-house Security Team to ensure they are enforced at all times.
• Follow cash handling, credit, and banking procedures to check in/out all guests efficiently.
• Ensure all shift checklists are completed correctly and in a timely manner, ensuring a proper handover is given to the next shift.
• Liaise with Concierge regarding directing guests to their room, luggage handling and car parking procedures.
• Perform other related tasks as assigned by management.
• Work with all other departments in a suitable helpful and courteous manner.

Key Knowledge, Skills & Personal Attributes

• Hotel reception experience is desirable
• Able to communicate effectively with all stakeholders across the Club.
• Ability to work independently and use initiative
• Demonstrate great teamwork
• Flexible and adaptable to the changing demands of the business.
• Attention to detail and the ability to spot and correct errors