Reception Manager 43,000-48,000 Pa

Classic on the outside, contemporary British on the inside.

Traditional Georgian architecture, eclectic modern design, delicious, all-day dining. No.131 The Promenade is just a stone’s throw from the Montpellier district of Cheltenham, and has been named among the best hotels in the Cotswolds.

Benefits include,

• Equal Share of Tronc
• Discount in Family businesses
• 50% staff F&B discount
• Salary Sacrifve available 
• Contributory pension scheme
• Refer a friend reward scheme
• Continual training
• Uniform provided
• Duty meals
• Flexible Days/Rostered days off
• Additional holiday increase up to 5 extra days based on time employed
• Team events & incentives
• Supplier trips

Key Responsibilities
Brand Leader
• To ensure the guest welcome and guest experience is memorable and exceptional; developing a loyal following of returning guests who love what we do.
• To develop and maintain policies and procedures which adhere to No.131 standards
• To lead by example in appearance, attitude, and professionalism
• To ensure brand standards and quality is maintained and protected; ensuring all furniture, silverware, books and decorations are kept well, stocks are recorded, maintenance kept up to date, renovations and furnishings are up to date and on point
Finance & Stock Management
• To take understand and be fully accountable for the Profit & Loss (P&L) of the Hotel @ 131
• To manage the rota to ensure smooth service delivery; ensuring accurate forecasting, heatmapping, budgeting, rota planning, and cost management
• Manage stock and ordering effectively and efficiently and be fully accountable for stocktake within the Hotel @ 131, ensuring that wastage is kept to a minimum
• To adhere to company policy regarding nominated suppliers, purchase orders, and cash policies
• To adhere to accounts policies and requests from the Finance Department
• To adhere to the company’s financial policies and procedures re. company expenditure, cash handling and banking processes
• To ensure the company payroll policy is followed and adhered to; ensuring any discrepancies are followed up and dealt with immediately
• To deliver accurate financial reports according to the Company procedures
• To ensure that all stock, uniform and other company items are monitored, accounted for and treated with the utmost respect (informing staff that they have the same responsibility)
• To deliver invoices in a timely manner as per company policy
• To manage suppliers as per agreed budgets and policy procedures
People Management
• To take responsibility for the day-to-day management of the Hotel @ 131 team
• To take responsibility for the recruitment and selection of talented and highly skilled staff
• To manage the induction process of new starters within your area in accordance with company policy
• To manage develop and encourage the team to excel above and beyond expectations through training and succession plans to retain and motivate staff
• To manage performance issues and escalating concerns as per company policy
• To ensure people management processes are followed as per company policy re. sickness absence, family friendly policies, holidays, performance reviews, grievance etc.