Hospitality Assistant

A co-educational private day senior school in Solihull, West Midlands. Catering for 1200 students and teachers daily. We offer a core feeding of morning break, lunch and sixth form cafe with lots of hospitality. This is a term-time only role working 42 weeks. Additional benefit to this location is free parking on site.

We are looking for a hospitality assistant to join our team at one of our prestigious locations in Solihull.

Please note this role is Tuesday - Saturday.

Working hours will be 08.00 - 16.00 but are subject to change to suit hospitality needs so flexibility is a must.

Start date for the role will be Monday 5th January 2026.

You will ideally have previous experience of working within a fast-paced catering environment as a hospitality assistant or supervisor.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

ROLE REQUIREMENTS (TASKS & RESPONSIBILITIES)
Hospitality and Service

• Provide friendly, efficient, and professional service to pupils, staff, and guests.
• Assist with setting up and serving food and beverages for dining rooms, hospitality functions, and special school events.
• Ensure all service areas are presented to a high standard before, during, and after service.
• Respond promptly and courteously to customer requests, ensuring an excellent dining experience.

Food Preparation and Presentation

• Assist with the preparation of light meals, snacks, and beverages as directed by Manager or Senior Person.
• Ensure food is presented attractively and in accordance with school and company standards.
• Support with replenishing food and beverage stations during service.

Cleaning and Hygiene

• Maintain high standards of cleanliness across all hospitality and service areas, including dining rooms, kitchens, and event spaces.
• Follow all food safety and hygiene regulations, ensuring compliance with company and legal standards.
• Dispose of waste responsibly, ensuring recycling and composting practices are followed.

Team Support and Communication

• Work collaboratively with the kitchen team to ensure smooth day-to-day operations.
• Provide support for colleagues during events or absence, ensuring all tasks are completed to a high standard.
• Communicate effectively with team members to ensure dietary needs, allergen requirements, and timelines are met.
Event and Function Assistance
• Assist in setting up, serving, and clearing down for events, functions, or hospitality services.
• Ensure high-quality service delivery in line with Thomas Franks standards.

GENERAL RESPONSIBILITIES
• Attend team meetings, briefings, and training sessions as required.
• Uphold a professional appearance and high standards of personal hygiene.
• Undertake other reasonable duties as directed by the Chef Manager or Senior Sous Chef.
• Provide occasional support to other Thomas Franks locations or teams when needed.

PERSON SPECIFICATION (Skills, Competencies & Abilities)

• Organised and detail-oriented with strong time management skills.
• Proactive, adaptable, and reliable in a fast-paced environment.

Knowledge and Competencies
• Basic understanding of food hygiene and safety regulations.
• Level 2 Food Hygiene qualification (or willingness to obtain).
• Experience working in a professional kitchen environment is desirable but not essential.

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer 

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.