Operational Communication and Projects Manager

Keep it sharp. Keep it moving. Make it happen.

At Wonderfield Group, we’re on a mission: Better Food for Everyone, The Japanese Way.

We’re growing fast—more locations, more channels, more innovation. To keep up, we need someone who can bring clarity to complexity and structure to scale.

Enter: Central Operations Manager — the role that keeps everything aligned, prioritised, and landing brilliantly across the business.

ABOUT YOU:

You’re organised, proactive, and love making complex things simple.

You probably bring:

• Experience in multi-site operations 
• Strong planning, coordination, or programme management skills
• The ability to influence without authority and align multiple teams

A sharp eye for detail and the ability to juggle competing priorities

Bonus points for:

• Franchise or multi-brand experience
• Familiarity with operational or project management tools
• Exposure to governance or change frameworks

Your style:

• Structured but pragmatic
• Clear, straight-talking communicator
• Collaborative, but confident to challenge
• Proactive problem-solver with high ownership
• Calm, resilient, and energised by fast-paced environments

KEY RESPONSIBILITIES:

Own the master plan:

• Manage and coordinate the central activity plan across restaurants, kiosks and support teams
• Prioritise, sequence and align initiatives across the business
• Act as the single coordination point for cross-functional activity

Balance ambition with reality:

• Manage operational capacity and protect frontline teams from overload
• Ensure plans are realistic, deliverable, and set up for success
• Identify risks early and adjust plans accordingly

Drive structure & governance:

• Establish clear ways of working, timelines and governance frameworks
• Ensure every initiative follows a consistent path from planning to rollout
• Embed discipline and operational readiness standards

Own risk & issue management

• Maintain a clear, central view of operational risks
• Escalate issues early and work with teams to resolve them
• Provide visibility and confidence to senior stakeholders

Create clarity through data & systems

• Own key operational tools and improve data accuracy
• Simplify reporting and eliminate duplication
• Ensure everyone is working from the same version of the truth

Bring teams together

• Work cross-functionally with Ops, Marketing, Supply Chain and beyond
• Align stakeholders on priorities and timelines
• Challenge constructively where plans create risk

We're proud to offer:

• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 50 major retail partners
• 3700 locations globally From Hawaii to Aberdeen

Our Values

• Think like an owner. Be passionate. Speak openly. Move fast, together.

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...