Despatch Supervisor

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

The Despatch Supervisor will be responsible for leading and overseeing the daily operations of the despatch department in a fast-paced food manufacturing and distribution environment. This role ensures all finished food products are picked, packed, and dispatched accurately, efficiently, and in compliance with food safety and quality standards.

The position requires strong leadership skills, attention to detail, and the ability to maintain high performance standards while meeting strict customer delivery deadlines.

Key Responsibilities:

• Supervise, train, and motivate despatch operatives, allocating daily tasks to ensure productivity and accuracy.
• Oversee all aspects of the picking, checking, packing, and loading process to guarantee timely and accurate despatch.
• Ensure adherence to HACCP, food safety, hygiene, and BRCGS standards. Carry out product checks including expiry dates, labelling, and batch codes.
• Monitor and manage stock movements, ensuring 100% accuracy. Implement FIFO stock rotation to prevent waste and maintain product quality.
• Work closely with production teams and transport carriers to ensure efficient vehicle loading and on-time delivery.
• Enforce safe working practices and compliance with health & safety regulations across the team.
• Accurately complete despatch paperwork, carrier documentation, and maintain records. Report on KPIs such as picking accuracy, productivity, and delivery performance.
• Identify and resolve operational issues quickly, escalating critical problems to senior management where necessary.

What We’re Looking For:

• Proven experience in a supervisory or team leader role within food manufacturing, warehousing, or logistics.
• Strong understanding of HACCP and food safety requirements.
• Familiarity with BRCGS or equivalent quality standards (desirable).
• Excellent leadership, communication, and organisational skills.
• Ability to thrive in a fast-paced environment and consistently meet deadlines.
• Strong attention to detail with a focus on quality and accuracy.
• IT literate, with experience in Warehouse Management Systems (WMS); knowledge of NAV is advantageous.

We're proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big. Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko Snowfox & Bento)
• Our Taiko manufacturing and distribution centre
• 63 YO! restaurants
• 50 major retail partners
• 3700 locations globally From Hawaii to Aberdeen

Our Values

• Own it, Care About it, Make it Exceptional, Win Together

Ready to Roll?

Come roll with us and play a key role by bringing people together to celebrate better food for everyone the Japanese way...