We are looking for a friendly, professional and guest-focused Desk Concierge to join our Concierge team. You will be one of the first points of contact for our guests, providing excellent service and helping to create a welcoming and memorable experience.

As a Desk Concierge, you will assist guests throughout their stay, responding to enquiries, arranging taxis and reservations, assisting with luggage and providing information about London’s attractions, restaurants, theatres and transport.

You will also promote our hotel facilities, including our restaurant, bar and Leisure Club, while ensuring the Concierge desk and front hall operate safely, efficiently and professionally.

Why join the Rembrandt’s team?

At The Rembrandt, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:

• Wagestream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

We are looking for someone who is:

• Guest-focused with a genuine passion for providing excellent hospitality.
• Friendly and approachable, with a professional and positive attitude.
• Confident and knowledgeable when communicating with guests and colleagues.
• Organised and detail-oriented, with the ability to manage multiple requests effectively.
• Proactive, with a willingness to go the extra mile for our guests.
• Reliable and trustworthy, particularly when handling guest belongings, keys, money and confidential information.
• Calm under pressure and able to deal professionally with unexpected situations.
• Interested in London’s attractions, restaurants, theatres, transport and entertainment.
• A strong team player who is willing to support colleagues and contribute to the smooth running of the hotel.

What will I be doing as Desk Concierge:

• Welcome and assist arriving and departing guests in a friendly and professional manner.
• Respond to guest enquiries and provide information about local attractions, restaurants, theatres, transport and tours.
• Arrange taxis, restaurant/theatre reservations and other guest requests.
• Assist with luggage, guest vehicles and parking when required.
• Promote and upsell hotel facilities, including the restaurant, bar and Leisure Club.
• Safely store and return guest luggage and belongings.
• Maintain the security and appearance of the front hall and Concierge desk.
• Handle guest mail, messages, parcels, newspapers and other deliveries accurately.
• Manage Concierge payments and ensure the float is correctly balanced.
• Maintain accurate records and provide a clear handover between shifts.
• Ensure Master Keys are correctly signed in and out and kept secure.
• Follow all Health & Safety, Fire and Security procedures and assist during emergencies.
• Report suspicious activity, maintenance issues or other concerns to the Duty Manager.
• Maintain a high standard of personal appearance, professionalism and confidentiality.
• Attend required training and carry out any other reasonable duties as required.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.