Are you looking for an exciting role where no two days are the same? Our role of Duty Manager will fit a proactive individual with excellent problem solving skills and previous experience of working in all hotel departments. You must be flexible in working hours, as your shifts will include a mixture of early (7am - 3:30pm) and late (2:30pm - 11pm) shifts and working weekends and Bank Holidays. 

Our Duty Manager is a key member of the management team as you will be proactively supervising the day to day operation when on shift, helping out in departments as required and identifying and resolving problems in liaison with, or in the absence of, the Head of the Department. Being in a customer-facing role means you are a confident and well-presented individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.

Why join the Wren’s team?

At The Wren, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including:

• Wagestream – flexible access to your earned salary & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As Duty Manager you will have...

• Experience in all operational areas of a quality hotel with at least 1 years' experience in a Supervisory or Junior Management role (previous Duty Management experience an advantage).
• Excellent interpersonal and communication skills with a good command of written & spoken English and an outgoing personality and professional manner.
• Customer focus, enthusiasm and the ability to motivate others, leading by example, with good attention to detail.
• Excellent computer skills (Microsoft Office) and a working knowledge of Opera and Micros
• Good knowledge and understanding of relevant health and safety legislation and procedures.
• A Personal Licence and be a First Aider at Work.
• Prepared to work a flexible rota 5 out of 7 days, according to the needs of the business.

What will I be doing as Duty Manager?

• Providing a welcoming and friendly atmosphere for our guests, delivering the highest level of customer service.
• Ensuring guest needs are attended to at all times by dealing professionally and appropriately with guest requests, enquires, comments and complaints.
• Supporting all departments when needed to ensure service runs smoothly.
• Ensuring the safety and security of our guests and employees with regular checks throughout the property.
• Carrying out ad hoc project work to help the senior management team as required.
• Learning and building your knowledge of all the hotel's products and services.

Please note: there is no staff car parking on site at the hotel, but plenty of secure space to store bicycles and with great access to local bus and train services

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.