We are looking for a reliable, proactive, and customer-focused Night Porter to join our team at our busy 4-star hotel. This is an excellent opportunity for a hospitality professional who enjoys working independently, takes pride in delivering exceptional guest service, and has a strong sense of responsibility for guest safety and security. Working 40 hours per week, Saturday to Wednesday, from 10:30pm – 7:00am, you will play a key role in ensuring the smooth operation of the hotel throughout the night.

Suporting the Night Manager and Night Supervsior you will be responsible for providing a warm welcome, assisting with guest requests, carrying luggage, conducting regular security walks, and ensuring the hotel is safe, secure, and ready for the day ahead. Our hotel is spread across multiple buildings, with only one building serviced by a lift, therefore this role requires a good level of physical fitness and a willingness to assist guests with luggage when required.

This role requires flexibility, excellent customer service skills, and the ability to work confidently and independently throughout the night.

Why join the Wren’s team?

At The Wren, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including:

• Stream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As our Night Porter, you'll have...

• Previous experience within a hotel, hospitality, customer service, or security role is desirable.
• Excellent customer service and communication skills.
• The ability to work independently and use your initiative.
• A proactive and professional approach to guest service.
• A good level of physical fitness, including carrying luggage and walking between hotel buildings.
• Strong attention to detail and the ability to identify and report maintenance or security issues.
• The ability to remain calm and professional when dealing with guest enquiries or incidents.
• A flexible and reliable approach to work.
• A positive attitude and a passion for hospitality.

What will you be doing as our Night Porter?

• Welcoming guests and assisting with late arrivals and early departures.
• Carrying guest luggage to and from bedrooms across multiple hotel buildings.
• Conducting regular security walks and checks across all hotel buildings and grounds.
• Ensuring the safety and security of guests, staff, and hotel property.
• Responding promptly and professionally to guest requests and enquiries.
• Assisting with setting up public areas and hotel facilities for the following day.
• Reporting any maintenance, security, or health and safety concerns.
• Maintaining high standards of cleanliness and presentation throughout public areas.
• Supporting other hotel departments where required to ensure the smooth operation of the hotel overnight.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.