We’re seeking a dedicated Housekeeping Supervisor to join our hotel team, working closely with the Senior Housekeeping Supervisor and reporting to the Deputy General Manager. This is an excellent opportunity for someone with a passion for maintaining high standards and delivering exceptional guest experiences.

Shifts are 7am - 3:30pm or 8am - 4:30pm weekdays, and 8am - 4:30pm or 9am - 5:30pm on weekends.

Our Housekeeping team is central in ensuring our guests find all our public areas and bedrooms welcoming, clean and maintained to a 4* standard, creating a wonderful and lasting impression. Being in a customer facing role means you are a friendly, well - presented and confident individual with a warm way with people. We believe it is the people we employ that make the difference to the experience of our guests and that is why we are looking for someone who is ready to go above and beyond in everything they do.

Why join the Wren’s team?

At The Wren, we love what we do, and we’re looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including:

• Wagestream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As a Housekeeping Supervisor you will have...

• Previous 4* hotel Housekeeping experience working at supervisory level.
• Exceptional attention to detail and desire to maintain high standards.
• Proven ability to effectively manage a team and build strong relationships with other departments
• The ability to plan and organise effectively, manage situations and problem solve.
• Good computer skills, Opera would be an advantage
• An excellent command of written & spoken English and be customer focused.
• Ability to work any 5 days out of 7 on a rota basis including early mornings and weekends

What will I be doing as a Housekeeping Supervisor?

• Assisting the Head Housekeeper by completing daily cleaning schedules and allocating sections.
• Supervising the Room Attendant's work, inspecting all bedrooms on completion.
• Helping to motivate, coach and train the room attendants and porters.
• Liaising with the Reception team to ensure that all special requests from guests are carried out.
• Maintaining close links with the maintenance team to ensure any maintenance faults are quickly rectified.
• Ensuring that daily training is delivered to the team and coaching is carried out as required in order to maintain standards.
• Carrying out stock takes of the Linen and cleaning stores.
• Attending training & completing e-learning modules to improve your skills and aid your development

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.