C&B Group Billing Coordinator

Four-star Fitzrovia luxury meets 19th century charm at Radisson Blu Edwardian Grafton hotel in London, located perfectly on Tottenham Court Road. A short stroll will take you to Oxford Street, Regent’s Park and Soho, providing excellent access to London’s best shopping, entertainment, green spaces and transport links.

We are currently recruiting for C&B Group Billing Coordinator to join our Truly Talented team.

What we offer:

• £24000 per annum
• Permanent, full-time contract (40hrs per week) Non-Overtime

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your Role:

C&B Group Billing Coordinator will be responsible for delivering all admin and operational tasks behind the scenes in order to assist the front of house teams, in delivering bespoke guest experiences whilst supporting the planning manager and group sales manager.
Key point of contact, communicator and executive voice in customer journey, the role of a group’s coordinator uses cross-functional knowledge and works closely with all departments in the hotel whilst being able to action all administrative tasks and supporting the operation function of the hotel.

Responsibilities of the role will include but are not limited to:

• Prepare and issue contracts and pro forma invoices based on business needs;
• Assisting in handling new enquires by phone and e-mail;
• Handling deposits and maximizing room revenue;
• Update rooming list with precision;
• Assumes responsibility to gather information about each guest in order to update client database and makes proactive use of guest details to provide a truly personal service;
• Responds to customer enquiries and delivers to an exceedingly high standard;
• Ensures all payments are taken and actioned as necessary for pre-payments, online extranet payments, ogone and guest payments are seamless;
• Performs all other duties as required.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Edwardian Grafton Hotel.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.