Director of Revenue - New Opening - Mayfair

Nestled amongst the timeless Georgian townhouses and luxury boutiques of Mayfair, The Shepherd Mayfair will be perfectly located on the western edge of Shepherd’s Market, moments from iconic landmarks like Park Lane, Hyde Park, Green Park, and Knightsbridge, and within walking distance of Piccadilly. It offers guests a unique entryway into London’s most prestigious neighbourhood.

Designed as a modern “lifestyle mansion”, The Shepherd Mayfair is envisioned to feel like a natural part of Mayfair’s history, as if it has always belonged. This blend of contemporary luxury and authentic charm creates a welcoming atmosphere for those seeking a true connection to the neighbourhood. Every element of the hotel reflects this rich heritage, while maintaining a modern, understated elegance.

The hotel’s 82 beautifully crafted rooms and suites and three F&B outlets offer a refined yet relaxed ambiance, with a thoughtful nod to British classic design. Playful touches complement sophisticated details, delivering a personalised experience for today’s discerning travellers. Each room exudes warmth and comfort, ensuring guests feel at home in one of London’s most iconic districts.

We are currently recruiting for a Director of Revenue to join our team

Reporting directly to General Manager, with a dotted line to the above property team, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to open a Hotel in Mayfair, London

What we offer

• £60,000 + Service Charge + Bonus

• Permanent, full-time contract (40hrs per week) 

Benefits

• Hotel discounts across all Axiom Hospitality hotels ‐ colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

As Director of Revenue, you will be responsible for developing and implementing a data-driven, systems-led revenue strategy that will maximise revenue and deliver strong financial performance. You will take full ownership of revenue systems including Opera PMS, Duetto RMS, and channel distribution platforms, ensuring accurate rate mapping, inventory control, and reservation flow across all channels.

As well as inventory management, analysing data, forecasting demand and looking for opportunities across all segments you will lead a small Reservations Team that includes a Reservations Manager.

 

The ideal candidate must have the following experience:

· Strong working knowledge of Opera PMS (essential)

· Advanced experience using Duetto (or equivalent RMS) to drive pricing strategy

· Proven experience in rate mapping, channel management, and distribution optimisation

· Deep understanding of reservations processes, booking flows, and inventory controls

· Worked in London, ideally in Mayfair or the West End

· 5 Star or Luxury experience

· Confident decision-maker able to challenge strategy with data-led insight

 

Responsibilities of the Director of Revenue will include but are not limited to:

· Developing and implementing revenue management strategies to maximize hotel revenue and profitability.

· Full ownership of the pre-opening revenue strategy, including the setup and configuration of all systems (Opera PMS, Duetto RMS, channel manager) from initial build through go-live

· Define opening strategy including positioning, launch pricing, and demand build

· Work closely with Sales, Marketing, and Leadership to align commercial strategy pre-launch

· Ensuring all pricing decisions are accurately reflected across Opera, Duetto and distribution channels

· Monitor inventory and room availability to ensure optimal distribution across all booking channels

· Maintain accurate room type mapping, rate parity, rate codes, and restrictions across all systems

· Working closely with sales, marketing and the Hotels distribution partner to drive business performance.

· Communicate and implement rate restrictions and sales strategies in line with seasonal and market trends.

· Utilizing revenue management systems (Duetto) and tools to forecast demand and adjust pricing strategies accordingly

· Own system configuration, optimisation, and data integrity within RMS and PMS platforms.

· Creating and analysing financial reports, including revenue forecasts, performance metrics, and market analysis.

· Full ownership of Opera PMS configuration relating to rates, availability, and reservations

· Oversee channel manager connectivity, ensuring correct mapping, rate parity, and inventory accuracy.

· Collaborating with hotel leadership to develop promotional offers and packages that drive revenue.

· Identifying opportunities to improve efficiency, pricing accuracy, and overall revenue performance.

· Prepare for and lead a weekly Revenue Meeting, then communicate and action decisions made

· Position the Reservations function as a key revenue driver, with clear focus on conversion, upselling, and rate integrity

· Drive conversion, upselling, and revenue optimisation through the reservations function

· Ensure the team fully understands systems, rate structures, and selling strategies.

· Forge a close working relationship with the Front Office | Reception team to maximise revenue opportunities but also great guest engagement

· Produce a thorough ‘critique’ each month that is authentic about what not just went well but also what could have been better – opportunities missed, learnings, mistakes and strategies that did not work

· Be commercially driven, detail-focused, and systems-oriented, demonstrate accountability for revenue performance and data accuracy, be confident in challenging decisions using data and insight, remain agile, solutions-focused, and collaborative across department

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Shepherd Mayfair.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.