Golf Operations Team Member

The Forest of Arden Hotel and Country Club is set in peaceful Warwickshire countryside and is well placed for access to Birmingham, Coventry, and other major centres. Birmingham Airport, the National Exhibition Centre and motorway links to the M6 and M42 are all within a few miles of the hotel.

We are currently recruiting for a Golf Operations Team Member to join our Truly Talented team.

What we offer

• £12.50 per hour
• Fixed Term, Seasonal hours
• Starting on 16 hours from April, to prepare for the main golf season.  40 hours from May to September

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at 500 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Core Job Responsibilities & Duties
Operational Tasks:
• Meet, greet and check in members and guests to the Leisure Club/Golf Shop/Starters Lodge with a warm, friendly and professional attitude.
• To carry out cleaning duties professionally and efficiently to a high standard.
• To upsell stock and services on offer at the club.
• To assist the membership sales team by handling enquiries and displaying a sound knowledge of our various offerings, demonstrating a customer focussed attitude at all times.
• Understand and uphold the hotel's policy on cash handling and fraud.
• Ensure that all procedures aligned with health & safety and security are fully adhered to.
• Maintain a hands on approach in supporting the relevant teams.
• Willing to undertake any reasonable request made by management.

Back of House Tasks:

• Demonstrate knowledge of job-relevant issues, products, systems, and processes.
• Develop a good working knowledge of all relevant systems and procedures.

Supervision, Training and Development:

• Full training and career development will available
Personality
• Friendly, professional and welcoming.
• Excellent verbal / telephone / written communication skills.
• Good attention to detail with a methodical approach to tasks.
• Highly organised and motivated.
• Ambitious

Experience & Qualifications
• A strong command of spoken and written English is required.
• Should be both numerate and literate
• Must be able to legally work in the United Kingdom.
• A knowledge of golf or sport orientated background is preferred but not essential
• Computer literate and a working knowledge of a Leisure POS is preferred but not essential.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Forest of Arden Hotel & Country Club.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.