Food & Beverage Service Manager

The Guardsman is a new 59 room, luxury hotel in St. James’s. Alongside these rooms are six residences intended for longer-term stays. With the scale, familiarity and feel of a club, The Guardsman is a home from home that will inspire both loyalty and longer stays. The hotel has an unmistakably British feel that befits its proximity to such iconic landmarks as Buckingham Palace and The Palace of Westminster. Whilst the scale and ambiance are more reminiscent of a club than a hotel, the interiors have a bright, modern and relaxed feel that is lent a very British character with a few, carefully chosen, traditional and quirky embellishments.

Join our team and play a pivotal role in delivering exceptional dining experiences. As a Food and Beverage Service Manager, you will collaborate with the F&B team to uphold our service standards and exceed guest expectations. Your dedication to excellence will ensure that every guest enjoys a remarkable culinary journey.

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your Role: 

Specifically, you will be responsible for, but not limited to, performing the following tasks to the highest standards.

Oversees, leads and directs the following activities both personally and through members of the Food & Beverage team:

• All work is carried out in line with the hotel’s, Company and brand guidelines and service standards.
• Manage the Food and Beverage department in the provision of food and beverage, following standards and procedures manual, and provide direction to Restaurant and Bar team.
• Validate departmental operation rotas to meet business needs, ensuring that staffing levels and cost are kept within budget and payroll expectations.
• Be responsible for F&B equipment within the department, reporting any defects using the maintenance reporting procedures.
• To develop and implement standards of performance documentation, including brand and company standards, to be used in training and as a daily reference for all team members.
• Ensure all waiters notes and pictorial food service plans, including allergen information, are developed as training tools for departmental standard training.
• Handle all guest requests efficiently and professionally, following hotel and brand standards.
• Protect personal data of guests and team members following GDPR and PCI training.
• Have thorough knowledge of POS system and ensure that all orders are correctly inputted.
• Ensure high standard of cleanliness in Food and Beverage areas at all times.
• Actively seek ways to improve the Food and Beverage operation, develop and ensure any resulting factors are implemented.
• Complete Duty Manager shifts as per rota and ensure that all areas are running as per Company and brand standards, identifying any shortfalls and implementing action plans to address shortfalls.
• Adhere to company rules on uniform and personal presentation standards.
• Ensure the smooth operations of breakfast, lunch, afternoon tea, dinner and rooms services

The core skills and experience required to succeed:

• Previous experience in Food and Beverage management within the hospitality industry.
• Strong leadership and communication skills.
• Knowledge of POS systems and industry-standard practices.
• Understanding of GDPR and PCI compliance.
• Commitment to excellence and guest satisfaction.
• Flexibility to work varied shifts as required.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Guardsman Hotel.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.