Director of Sales

Gonville Hotel is a four-star hotel situated in the heart of Cambridge, overlooking the historic Parker’s Piece.Being located centrally makes Gonville Hotel the perfect base for a stay in the city, attracting both holidaymakers and businesspeople.

With a range of events and unique dining opportunities, our hotel is also a destination for people resident in the city.

We are seeking an experienced, dedicated person to lead the Sales Office at the Gonville Hotel.

To oversee and direct all aspects of Sales and Event Operations, including enquiries, negotiations, bookings, confirmations and contracting, organisation, event execution, invoicing,payment,and customer feedback. This role requires a proactive approach to sale sleads, maintaining customer relationships and securing new business. It is esssentail to maintain the highest level of guest satisfaction while working to maximise sales, occupancy and revenue. Additionally, the role involves being a brand ambassador for the hotel and Axiom hospitality.

 

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Business Development:

To research, identify and introduce new and lapsed business oppotunities to support the hotel budgets in all segments and for all revenue streams (corporate, conference, event, leisure and social).

To own local sales delivery to drive business from hotel let specific opportunites to further drive share, including social media activities, welcome desks, showcases events etc

To drive regular Bring Back Old Business activities that are targeted, measured and reported upon.

To drive the implementation of the Hotel Sales and Marketing plan, updating information and recording results on a monthly basis to ensure positive activities are effectively evaluated and changed as apropiate

To be aware of hotel performance, identifying opportunities and risks that can be proactively impacted.

To successfully create and implement local promotions for groups, conference and events

To create, market, sell and promote products for social events (Gala Dinners,Formals,Christmas etc). To include the picing and involvement in the creation of marketing collateral alongside the marketing team.

To develop, promote and sell weddings  at your hotel. To include market research, price comparisons and creation of marketing collateral longside the marketing team.

To be available for showrounds, product launches and showcases outside of established business hours

To own the hotels shopping windows and maintain content up to date on all channels at all time

To lead and maintain effective sales lead generation within your hotel

To build strong relationships within the company business development and commercial community.

Administration

Manage the production and distribution of weekly function sheets

Reporting on enquiry levels to commercial manager on a daily basis

Ensuring lost business and enquiries are logged in the PMS and re-visited weekly

Ensure all HOD's are communicated to regarding any last minute bookings, VIP show rounds etc

Ensuring all lapsed leads and enquiries are re-visited monthly during scheduled sales calling days

Maintain the reservation database/diary to reflect all booking details, amendments,cancellations etc

Prepare and submit statistical information and issue performance  and forecast reports as necessary. Monitor availabilty on an ongoing basis

Ensuring the Sales Team have a dynamic pricing strategy and are confiednt in our pricing structure

Conduct daily briefings with the events team

Communicate new policies and procedures to all staff conncerned 

Maintain prompt and accurate record of departmental procedures, training records,staff reports, meetings, customer feedback and correspondence

 

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the Gonville Hotel Cambridge.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.