Concierge

Radisson Blu Hotel, London Mercer Street in London is a luxury boutique hotel set in the picturesque Seven Dials neighbourhood of Covent Garden. Discover one of the capital's most beloved areas, famous for its many theatres, boutiques, markets, culture and nightlife.

We are looking for a welcoming, professional, and service-focused Doorman to be the first point of contact for our guests, delivering a warm and memorable arrival experience. As a key member of our front-of-house team, you will ensure a seamless guest journey while upholding the highest standards of hospitality and security.

What we offer

£28,121.60 per annum
Permanent, full-time contract (38.5 hrs per week)

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Essential Functions

- Provide a permanent presence in the hotel lobby, ensuring all guests and visitors are
welcomed, thus creating an excellent first impression.
- Gain a thorough knowledge of the local area, both tourist attractions, business
location and of local events to assist leisure and business travellers during their stay.
- Co-ordinate luggage delivery, collection, storage, message and paging service, thus
providing a friendly and efficient communication centre.
- Organise the booking of tickets for tours, theatres, and local attractions to enhance
guest experience
- Provide a travel information centre by booking and confirming airline tickets, making
car arrangements, ordering taxis and advising on transport routes to facilitate guests'
travel needs.
- Co-ordinate and oversee the parking of guest's and visitor's cars as determined by
the hotel's own parking and arrangements
- Lost property postage
- Overseeing deliveries and signing for packages when requested
- Performing admin tasks given by head concierge
- Co-ordinate guest taxi arrangements

Competencies
- Strong Communication skills (verbal, listening, writing)
- Pro-active and reliable
- Able to work alone and within a team
- Passion for customer service, and enjoy providing a memorable service
Preferred Education and Experience
- Driving Licencing (preferred, to use the shuttle bus service)
- Good level of English

Other Duties
This job description is not designed to cover or contain a comprehensive listing of the
activities, duties or responsibilities that are required of the employee for this position.
Duties, responsibilities, and activities may change at any time, with or without notice, at the
reasonable request of management.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Mercer Street.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.