Front of House Team Leader

Splendid Hospitality Group built and opened Hotel Indigo York in July 2015. This boutique hotel is ideally located for both business and leisure travellers with its proximity to the city centre. Surrounded by culture and steeped in rich history, Hotel Indigo York shares its neighbourhood with the iconic historical sites of York.

The individual design reflects York's rich chocolate heritage of the chocolate founding families, Rowntree, Terry and Craven, and the city's stonework resonates throughout the hotel. Every room is stylish and uniquely designed to create a comfortable and inviting environment for guests. Our No. 88 Walmgate restaurant is the proud winner of IHG Best Breakfast not once - but twice!

Job Description

Front of House Team Leader will provide leadership and direction with the support of the Front of House Manager, ultimately driving an extraordinary guest experience, and superb working environment for the family members. This is a hand’s on, strategic role which will lead the Front of House departments to deliver all Brand Standards, high quality Customer Service and Guest Satisfaction

We are looking for a fun, caring, and passionate individual that will provide leadership and direction with the support of the Front of House Manager and Front Office Supervisor.

This role is key in delivering the 'wow' factor to our guests, from check-in to check out, dealing with enquires over the phone and in person and ultimately driving an extraordinary guest experience, and superb working environment for our family members. This is a hand’s on role which will lead the Front of House departments to deliver all Brand Standards, high quality Customer Service and Guest Satisfaction whilst on shift.

You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

If you want to work in York's 'sweetest' chocolate themed Hotel, then please apply now

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days
• Flexible shift patterns
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Amazing high street and lifestyle savings for you and your family
• Uniform
• 24/7 Employee Assistance Programme for you and your family

About Us

Hotel Indigo, York hotel is a unique and trendy hotel set in the heart of York. The hotel boasts 103 unique bedrooms, with a funky and trendy Restaurant and Bar named No.88 Walmgate.
The team is very passionate, enthusiastic, and very energetic! The culture in the hotel is very important, and that is; trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!
York Train station is easily accessible, the hotel is a 12 minute walk from the Train Station. There are plenty of drop off points all throughout York for bus routes in and out of the city, with a main bus route running past the hotel on Walmgate.

Role in our Family

Within Front Of House Team Leader, key to your role is:

• To operate the hotel reception during your shifts
• Follow Brand standards and procedures
• Deliver the best customer service, with a 'can do ' attitude
• Accurately process and communicate to guests via email and external websites
• To clearly communicate with other departments to ensure minimal impact on guest service
• To promote Brand Loyalty and encourage guests to sign up to the loyalty program
• To enhance the guest experience through knowledge and understanding of the local area, using Indigo Neighbourhood story
• Be readily available for the teams and hotel guests, and work with the Management to ensure a high level of quality for all services
• To monitor shift procedures, ensuring checklists are completed in the correct manner and that they are consistent
• Carry out Duty Management shifts

What Happens Next

Does this role suit your skill set? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.