Spa Therapist

Located within York’s city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Once the famed Headquarters of the North-eastern Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the “Palace of Business” - making it a truly beautiful and inspiring place to work and grow.

Job Description

As a passionate and skilled Spa Therapist, you will embody our commitment to excellence, delivering bespoke face and body therapies that restore, relax, and rejuvenate. From immersive Hammam and Rasul rituals to tailored wellness experiences, your expertise will ensure every guest feels cared for, understood, and inspired.

You will elevate the guest experience from the moment of welcome through to aftercare, offering warm, professional interactions, guided spa journeys, and knowledgeable recommendations that extend the benefits of each treatment beyond the spa.

With a keen eye for detail and a natural flair for luxury retail, you will confidently recommend personalised treatment enhancements and retail products, contributing to revenue targets while always placing guest satisfaction at the forefront.

Excellence is reflected in your standards. You will maintain calm, immaculate treatment spaces, upholding the highest levels of hygiene, safety, and wellbeing in line with five-star expectations. As part of a close-knit spa team, you will work collaboratively with reception and spa butler colleagues, stepping in wherever needed to ensure seamless operations and an exceptional luxury experience for every guest.

What we are looking for:

• Recognised spa or beauty therapy qualifications (NVQ Level 3, CIDESCO, CIBTAC, or equivalent)
• Proven experience within a luxury spa or five-star hospitality environment
• Expertise in holistic therapies, body treatments, and ritual-based wellness experiences
• A genuine passion for wellness, impeccable grooming standards, and a guest-first mindset
• Strong retail awareness with confident, engaging communication skills

What We Offer

The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and well-being firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.

• Fully funded and supported Apprenticeship programmes up to level 7
• Supervisory and Management development training programmes, Ignite and Inspire.
• Splendid Family discounts across our group - on accommodation, food and drink.
• Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
• We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
• Discounted local NCP car parking and discount off local First bus travel.
• Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
• Monthly payday treats and an annual ‘Thank You’ week – full of treats and activities.
• We celebrate our diverse workforce with awareness days and diversity lunches.
• Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
• We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.
• Company Pension salary sacrifice scheme.
• Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
• Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.
• Fully funded and supported ESOL classes (English for Speakers of Other Languages)
• Mental Health First Aiders onsite to provide signposting and initial support.
• MetLife Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
• Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
• Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.

About Us

The Grand is York’s only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Edwardian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the ‘Hotel of the Year’ Catey and we are also absolutely delighted to be named in The Sunday Times top 100 ‘Best Places to Work 2023’.

Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2026 award for Best Afternoon Tea. In addition to this, our fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to the atmospheric Spa, SubRosa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.

Our vision is to be the UK’s most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.

Role in our Family

As a Spa Therapist, you play an essential role in delivering the world-class standards our guests expect from a luxury five-star spa. You're not only a skilled practitioner, but also a warm, intuitive host who understands that true wellness begins with exceptional care and attention to detail.

You will: 

• Be the face of wellness, representing the spa with professionalism, warmth, and passion
• Deliver personalised, results-driven treatments tailored to each guest’s individual needs
• Create a welcoming and serene environment that reflects five-star luxury standards
• Work collaboratively with reception, butlers, and fellow therapists to ensure seamless guest journeys
• Maintain pristine treatment spaces, upholding all hygiene, safety, and service protocols
• Build guest loyalty through knowledgeable aftercare advice and personalised product recommendations
• Support spa revenue goals while always prioritising exceptional guest care

What Happens Next

Does the Spa Therapist role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.