Groups Coordinator

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.
Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.
The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests’ theatre style or 500 in a banquet setting. With a private entrance, a 6-metre-high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony, or corporate event.
Our award-winning, design-led hotel will be adding 76 beautifully crafted new rooms, bringing our total offering to 368 rooms by Q1 2026.

Job Description

Administer the operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings and rooming lists. Provide ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards, and overall guest satisfaction.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. We also offer:
• Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
• Employee Recognition, Rewards and Events
• Recommend a Friend – £350
• Season Tickets Loan
• Cycle to Work Schemes
• Discount Chiropodist & Back therapy in the Hotel
• Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
• Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
• Opportunities to work and support our Local Communities

About Us

Set in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard. With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design. You will find us very centrally located and within walking distance from several tube stations.
• Southwark tube station – 5-minute walk
• Blackfriars tube station – 5-minute walk
• Waterloo Station – 13-minute walk
• London Bridge tube station – 15-minute walk

Role in our Family

 Follows up the administration of Group reservations very thoroughly, making check-in operations easier for the front desk team
 Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
 Handles Group reservations by applying the various step-by-step processes defined by the brand
 Able to create SRP, packages, and group master.
 Follow the group’s archive system order and deposit schedule report in exemplary way.
 Prepare group’s handover and attends OPS meeting to ensure the relevant department are aware of the following business week events
 Enters reservation details precisely and correctly
 Ensures that information is passed on to the people concerned
 Confirms reservation; takes care over written communications
 Ensure that reservations are dealt with in an efficient and pleasant manner.
 To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.
 To provide a hospitable service to the standards
 To be fully conversant with OnQ PM, ONQ R&I and Delphi
 To check all correspondence in connection with group bookings and deal with accordingly.
 Organise group bookings for accommodation once the contract has been ended over to the delivery of service
 Communicate with all departments of the hotel for the guests requests and attending
 To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires.
 To run all appropriate reports connected with rooms as laid down in the Reservations Manual and distributed to the relevant managers.
 To work in accordance with the room’s strategy/top line actions.
 To ensure that group information and contracts are kept up to date and followed up in line with hotel policy.
 To ensure that the hotel credit policy is adhered to.
 To advise housekeeping of any special requirements requested, i.e. late booking, cots and VIP’s.
 To develop and maintain good working relationships with all departments in the hotel.
 To attend all relevant training as and when required.
 To show willingness to take on additional responsibilities when necessary.
 To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager.
 Support individual reservations as necessary

What Happens Next

Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.
The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.