The Caterer, Best Places To Work In Hospitality 2022 - Top 6

Guest Services Assistant

11.21 Per Hour + Overtime

Crowne Plaza Stratford-upon-Avon, CV37 6YR

Why join us?

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023!

  • Stays across the UK at employee rate (a HUGE discount!)
  • Discounted Friends and Family rates (that’ll make you really popular!)
  • 50% off food and beverage in our hotels
  • A range of development and apprenticeship programmes
  • We’re committed to your development and progression with lots of promotion opportunities
  • You’ll get all meals on duty (because hard work is hungry work!)
  • Uniform provided
  • We’re big on all things reward and recognition and celebrate success throughout the year
  • Commitment to your health and well-being
  • Flexible working arrangements
  • Discounted use of leisure facilities
  • Refer a Friend incentives to influence your earning potential.

 Complete an effective and efficient check-in/out service to all guests in line with IHG brand standards ensuring every
opportunity to upsell services in the hotel is maximised
 Have full knowledge of all the Guest Service Assistant tasks and ensure all duties are carried out to department standards and
any problems are dealt with promptly and professionally.
 Ensure you arrive on time for shift and are dressed to the uniform standards required
 Assist the handling and resolving of guest problems or complaints recording it onto a service recovery form. Advise GSS or
GSM of all actions taken or escalate as appropriate.
 Ensure the Bar, Restaurant & Meeting Rooms are set up, checked and are to company and brand standard. Including any
booked meal requirements
 Work flexibly across the department to ensure the breakfast, lunch and dinner operation runs smoothly throughout the hotel.
Assist as necessary during peak times across the department as per the business and guest needs
 Ensure the front office/reception area and bar is kept clean and tidy at all times and that you adhere to both the Health &
Hygiene and licensing laws as applicable
 Ensure you complete the appropriate training programme i.e. department Induction (Day one and Week one), Company
Orientation and department skills training as per the Standards of Operation
 Attend meetings as required
 Ensure all payments received and posted to PMS and correct paperwork completed for files
 Ensures all hotel services are provided in line with guest requirements
 Be flexible in your role to provide cover for the team during annual leave and all other absences including working nights and
weekends when required.
 Process accurately all food and beverage orders through the nominated I.T Systems, ensure signatures are gained and these
are checked off to the correct bill/room
 To be fully aware of and observe all security procedures including General Data Protection Regulations and Payment Card
Industry Data Security Standards.
 To be fully aware of the hotel cash handling and credit procedures and to account for any discrepancies at the end of the
 To be fully aware of and adhere to Health and Safety, Fire, Bomb Threat, Security and Payment Card Industry Data Security
procedures laid out by the hotel and company.
 To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.


What you’ll become a part of

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Hotel Description

Crowne Plaza Stratford-upon-Avon is a perfect business and leisure destination, due to it’s central UK location surrounded by the historic Shakespeare’s birthplace and it’s unique position on the banks of the river Avon. The hotel's meeting, dining and public spaces feature a brand new ballroom, private bar, reception area, lounge and bar, restaurant and a stunning outdoor riverside terrace, complete with it's own tipi! The extensive conference facilities feature 15 meeting and conference rooms including the stunning ballroom which can hold up to 550 guests theatre style. The hotel also features 259 bedrooms plus a health and leisure club with facilities including a heated swimming pool and gymnasium.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit to learn more about our existing hotels, other exciting job opportunities and our company.

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