Hotel Receptionist

Competitive Salary and Benefits

AC Hotel Birmingham, Birmingham B1 1RL

The Role

As ‘Receptionist’ you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What you’ll be doing

  • Top quality Customer service
  • Working as part of a great team
  • First point of contact for our guests
  • Checking guest in and out, processing payments
  • Good knowledge of the hotel facilities and services we offer
  • Maximising revenue through upselling and room sales
  • Administration and Technology savvy
  • Available to work when the team and customer needs you

What’ll make you a great fit for us here at Valor

On a scale of one to ten, how warm are your welcomes & goodbyes?

When it comes to customer service will you go to infinity and beyond?

We’re looking for someone who puts the “good” in good mornings as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome!

At Valor Hospitality, we’re on a mission to redefine hospitality and to help our guests make memories that last a lifetime. Therefore, we need someone who can not only make a great first impression but a lasting one!

As a receptionist, you’ll be the face of the hotel, greeting our guests day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.

If your calling is customer service and you’re a wizard of welcomes, we’d love to hear from you!

Why join us?

  • Stays across the UK at employee rate (a HUGE discount!)
  • Discounted Friends and Family rates (that’ll make you really popular!)
  • 50% off food and beverage in our hotels
  • A range of development and apprenticeship programmes
  • We’re committed to your development and progression with lots of promotion opportunities
  • You’ll get all meals on duty (because hard work is hungry work!)
  • Uniform provided
  • We’re big on all things reward and recognition and celebrate success throughout the year
  • Commitment to your health and well-being
  • Flexible working arrangements
  • Discounted use of leisure facilities
  • Refer a Friend incentives to influence your earning potential.

What you’ll become a part of

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Hotel Description

AC Hotels by Marriott is a design-led lifestyle brand which originated in Europe and is aimed at the creative, well-travelled guest. Each AC Hotel is designed to reflect the uniqueness and character of its urban location. Located in the heart of Birmingham and next to the regenerated Mailbox, AC Hotel Birmingham is an ideal urban hideout from which to explore the many bespoke shopping opportunities, cutting edge wine bars and luxury restaurants Birmingham has to offer. The Bull Ring, Grand Central shopping centre, the International Convention Centre, Birmingham Airport and Birmingham New Street station are also all within easy reach. The hotel features a mix of contemporary style and timeless elegance and guests can enjoy 90 modern bedrooms, the AC Lounge a multi-function space which operates as a creative area during the day and a social hub at night, the AC Kitchen serving an European-inspired breakfast, mobile check-in and out, Wi-Fi everywhere, a 24-hour fitness centre and an on-site Black Sheep Coffee.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


Apply Now

Email this job to a friend