Reservations and Events Agent

Competitive & Benefits

Garden Inn Birmingham, Birmingham B1 2HW

Hilton Garden Inn Birmingham Brindleyplace

 

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun — we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

You

You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

The Role

As ‘Reservation & Events Agent’ you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What’s in a day’s work?

  • Top quality customer service
  • Working as part of a great team
  • Take enquiries and bookings via telephone and online
  • Proactive in seeking and converting enquiries into sales
  • Processing, amending and updating bookings as required
  • Show rounds for new and prospective customers
  • Maximising revenue through upselling
  • Develop lasting relationships with clients and generate repeat business
  • Administration and Technology savvy
  • Available to work when the team and customer needs you most

In return we will offer you:

  • Award winning employer
  • Worldwide team member benefit programme
  • 50% F&B Discount at any UK Valor hotel
  • Many Team member celebration events throughout the year
  • Incremental holiday allowance based on service
  • Apprenticeships available

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


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