Receptionist

Competitive & Benefits

Crowne Plaza Solihull, Solihull B91 3QD

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun — we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

You


On a scale of one to ten, how warm are your welcomes & goodbyes?

When it comes to customer service will you go to infinity and beyond?

We’re looking for someone who puts the “good” in good mornings as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome!

At Valor Hospitality, we’re on a mission to redefine hospitality and to help our guests make memories that last a lifetime. Therefore, we need someone who can not only make a great first impression but a lasting one!

As a receptionist, you’ll be the face of the hotel, greeting our guests’ day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.

The Role

As ‘Receptionist’ you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

At Crowne Plaza Solihull we’re in search of a Receptionist who can give service with a smile, answer the phone with pizazz and give our guests a visit to remember.

What’s in a day’s work?

  • A typical day will include:

    • Providing unbeatable customer service
    • Working as part of a great team
    • Being the first point of contact for our guests
    • Checking guests in and out, processing payments
    • Offering knowledge of the hotel facilities, services and local area
    • Maximising revenue through upselling and room sales
    • Admin tasks

    In return we’ll offer you:

    • 50% off food and drink at any of Valor Hospitality’s UK hotels
    • Free meals on shift
    • Uniform provided
    • Staff incentives & team celebrations
    • Option of healthcare and pension schemes

    If your calling is customer service and you’re a wizard of welcomes, we’d love to hear from you!

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


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