Operations Manager

£48,000 + benefits

Crowne Plaza Nottingham, Nottingham NG1 5RH

The Role

As ‘Operations Manager’ you’ll be on the front line, delivering on our mission!

The hotel is currently looking for an experienced and dedicated hands on Operations Manager to lead the established team and to continue to develop the “valor” experience, for which the hotel has gained a fantastic reputation.

You’ll be a passionate leader with the ability to inspire, motivate, and support your team in order to exceed your commercial goals. You’ll have high standards when it comes to guest experience, understand brand standards and you’ll take ownership and pride in your work.

What you’ll be doing

  • Leadership, coaching and training
  • Customer service
  • Delivering brand standards
  • Administration and Technology savvy
  • Sound commercial judgment
  • Team engagement
  • Working closely with all departments
  • Available to work when the team and customer needs you most

What’ll make you a great fit for us here at Valor

You will never falter on striving for exceptional quality and standards. You’ll have a love for delivering amazing service as well as leading, inspiring and engaging your team.

You’ll be commercially minded with great financial acumen, be innovative and have high expectations of yourself and others with proven experience in leading and motivating Managers and Team Members. You’ll demonstrate your passion by bringing new ideas to the table, delivering on your promises and inspiring those around you.

You must have extensive experience in hotel management: a requirement of 3 years or more previous experience as a Hotel Operations Manager within a large branded environment and have a good knowledge of legislative requirements including Health and Safety, Food Safety, Liquor Licensing and Employment Law.

Why join us?

  • Stays across the UK at employee rate (a HUGE discount!)
  • Discounted Friends and Family Rates (that’ll make you really popular!)
  • 50% off food and beverage in our hotels
  • A range of development programmes
  • You’ll get all meals on duty (because hard work is hungry work!)
  • Uniform provided
  • We’re big on all things reward and recognition and celebrate success throughout the year *Commitment to your health and well-being
  • Flexible working arrangements
  • Discounted use of leisure facilities
  • Refer a Friend incentives to influence your earning potential
  • Enhanced pension scheme
  • Private Medical - Single Cover

What you’ll become a part of

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Hotel Description

In a fantastic location in the heart of the UK, Crowne Plaza Nottingham is Nottingham’s largest hotel and enjoys a prime location in the heart of the city. The hotel specialises in conferences, meetings and events and has 17 air-conditioned rooms. The largest room, the Royal Suite is able to hold up to 400 guests and the hotel also has a purpose built Executive Boardroom – the ultimate in comfort, with leather chairs and a large boardroom table.

Urban Escape is the hotels brand new luxury spa designed to give guests and members something extra, a place to work out but also the perfect place to relax. The spa includes a heated swimming pool, steam room, spa, relaxation room, ice station, four treatment rooms and a fully equipped gym. The hotels also features 210 air-conditioned bedrooms including 20 Club bedrooms and three dining options including the restaurant, bar and lounge and 24 hour room service menu.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


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