Reservations Agent

20800.00

Doubletree Leeds, Leeds LS1 4BR

The Role

As ‘Reservations Agent’ you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What you’ll be doing

  • Top quality customer service
  • Working as part of a great team
  • Take enquiries and bookings via telephone and online bookings
  • Converting enquiries into sales
  • Processing, amending and updating bookings as required
  • Maximising revenue through upselling
  • Administration and Technology savvy
  • Available to work when the team and customer needs you most

What’ll make you a great fit for us here at Valor

Do you eat, sleep and breathe customer service?

Why not RESERVE your place on our team?

At Doubletree by Hilton we’re on the hunt for a focused reservations sales agent, someone who knows what our guests want and can take staying with us a dream come true.

You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages – ensuring that maximum occupancy and room rates are achieved.

When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP’s and special events.

We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.

If we’ve got you SOLD then get in touch today…

Why join us?

  • Stays across the UK at employee rate (a HUGE discount!)
  • Discounted Friends and Family rates (that’ll make you really popular!)
  • 50% off food and beverage in our hotels
  • A range of development and apprenticeship programmes
  • We’re committed to your development and progression with lots of promotion opportunities
  • You’ll get all meals on duty (because hard work is hungry work!)
  • Uniform provided
  • We’re big on all things reward and recognition and celebrate success throughout the year
  • Commitment to your health and well-being
  • Flexible working arrangements
  • Discounted use of leisure facilities
  • Refer a Friend incentives to influence your earning potential.

What you’ll become a part of

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Hotel Description

Situated on Granary Wharf between Liverpool Canal and the Leeds Railway Station, DoubleTree by Hilton Hotel Leeds City Centre is in a convenient location for shopping, business and entertainment. The modern hotel overlooks the revitalized waterfront known as a popular dining spot. Right in the heart of the city this modern hotel offers 333 contemporary bedrooms, the canal side Lock Kitchen and Bar offering delicious all day dining and a cocktail bar Sky Lounge situated on the 13th floor with great views of the city. If visiting on business, guests can reserve a work space in the Sky Lounge, an aspiring place to work with views of the Yorkshire Dales or book the rooftop meeting room which offers panoramic city views. All of the hotels meeting spaces feature floor-to-ceiling windows and the waterside terrace, private balconies and rooftop function areas provide dramatic settings for weddings or other private events. City Café Restaurant was awarded the 2014 ‘Best Hotel Restaurant in Yorkshire’ at the Oliver Awards.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


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