The Caterer, Best Places To Work In Hospitality 2022 - Top 6

Leisure Attendant

Competitive + Benefits

Crowne Plaza Stratford-upon-Avon, CV37 6YR

Why join us?

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023!

  • Stays across the UK at employee rate (a HUGE discount!)
  • Discounted Friends and Family rates (that’ll make you really popular!)
  • 50% off food and beverage in our hotels
  • A range of development and apprenticeship programmes
  • We’re committed to your development and progression with lots of promotion opportunities
  • You’ll get all meals on duty (because hard work is hungry work!)
  • Uniform provided
  • We’re big on all things reward and recognition and celebrate success throughout the year
  • Commitment to your health and well-being
  • Flexible working arrangements
  • Discounted use of leisure facilities
  • Refer a Friend incentives to influence your earning potential.

The Spa Host/Leisure Assistant role involves a range of duties, including:

• To welcome all guests & members entering and leaving the leisure club and beauty rooms
• To understand the Hotel leisure and beauty facilities
• To promote and up-sell all the leisure and beauty facilities
• To ensure prompt answering of the telephone
• To relay information as and when necessary to other departments
• Deal with guest and member enquiries and be as helpful as possible
• To be friendly and courteous to staff, management and guests at all times
• To be responsible for opening and closing the club
• To be responsible for the Leisure Health and safety procedures
• To keep all areas of the spa clean and tidy at all time

Key Personal Attributes

To join the Valor team we need individuals who are caring and take pride in all that they do. Who are personable, reliable, inspirational, driven and enthusiastic by nature.

Key Performance Behavioural Indicators

The key performance behavioural requirements of the Leisure Assistant role include:

• Identifying customer service problems or issues before they arise.
• Displaying a positive, friendly and informal manner with customers.
• Showing a sense of urgency on behalf of customers and actions requests quickly.
• Undertaking work in a well-organised and systematic way.
• Working effectively with colleagues and other departments.
• Striving for excellence by paying attention to important detail.
• Ensuring promises are kept by following through on customer requests.
• Maximising sales opportunities through upselling, cross-selling and achieving add-on sales.

Previous experience

Would be an advantage:

• Pool attendant/lifeguard trained
• Pool plant trained to complete Pool testing
• First Aid trained

All training will be provided for the suitable candidate if not

Ideal

To possess a NVQ in Beauty or fitness or have a willingness to complete one as the role is seen as a career move and not just a job

What you’ll become a part of

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Hotel Description

Crowne Plaza Stratford-upon-Avon is a perfect business and leisure destination, due to it’s central UK location surrounded by the historic Shakespeare’s birthplace and it’s unique position on the banks of the river Avon. The hotel's meeting, dining and public spaces feature a brand new ballroom, private bar, reception area, lounge and bar, restaurant and a stunning outdoor riverside terrace, complete with it's own tipi! The extensive conference facilities feature 15 meeting and conference rooms including the stunning ballroom which can hold up to 550 guests theatre style. The hotel also features 259 bedrooms plus a health and leisure club with facilities including a heated swimming pool and gymnasium.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


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