Catering Sales Manager

Competitive + Benefits

Hotel Indigo Williamsburg/Brooklyn, Brooklyn 11211

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 18 properties and have ambitious development and growth plans.

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Benefits Package

  • Competitive Salary
  • Team Member Hotel Discount Program
  • Uniforms Provided
  • One meal provided per shift
  • Benefits " Health, Dental, Vision, Life Insurance, and other supplemental options
  • Paid PTO beginning after ninety (90) days of employment
  • 401K after six (6) months of employment with employer matching
  • Team Member Awards and Recognition programs throughout the year
  • Food and Beverage Discounts
  • Tuition Reimbursement

POSITION PROFILE:

Responsible for increasing revenue through the development of Catering business. Drive catering sales through incoming inquiries and active solicitation of new business. Responsible for selling, planning, coordination and execution of all catering events to increase revenue and gain market presence in addition to growing new account business.

ESSENTIAL RESPONSIBILTIES:
• Responsible for the management and planning of meetings/conventions and related activities; attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process
• Coordinates all group business as developed by the Sales Manager; contacts and appropriately follows up on all signed/contracted business upon receiving appropriate turnover within 48 hours (2 business days)
• Maintains well documented, accurate, organized and up-to-date file management in order to serve the client and the employer in the most expedient, organized and knowledgeable manner
• Determines catering needs and contracts with local kosher caterers when appropriate; develops customer profiles and maintains an effective trace system including trace dates and references - resulting in superior account service
• Develops strong customer relationships through appropriate client communication and use of professional, courteous, and ethical interpersonal interaction; follows up on all client needs and inquiries in an efficient and expedient manner
• Focuses on revenue-generating activities and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness through skilled forecasting
• Details the program with the client including: verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc.; preparing the appropriate resumes, BEOs, and paperwork to ensure quality service within appropriate time frames
• Anticipates and handles customer complaints and /or problems to ensure quality product delivery, customer satisfaction and repeat business; improves hotel convention services products through participating in the development of new sales tools, menus, themes, and decorations; participating in the analysis of the strengths and weaknesses of our competition's product, and analysis, understanding, and satisfaction of our customers needs
• Monitors and controls individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product; liaison with the banquet and banquet kitchen departments to ensure timely deliverance and execution of the event
• Attends and leads pre-conference meetings, coordinating the pre-con between the clients and hotel staff and reviewing the details of the BEO with all parties

DESIRED SKILLS AND QUALIFICATIONS:

Education: Two to four-year college degree or equivalent education/experience.
Experience: A minimum of three years sales experience in a related position. Hotel sales experience preferred.
Skills and Abilities: Ability to perform critical analysis and manage wide-range of information. Extensive knowledge of negotiating and sales procedures associated with the hotel industry. Excellent oral, written and presentation skills sufficient to produce sales and marketing communication that properly reflect the Foundation Image. Listen effectively. Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives. Communicate information and hotel services to management, staff and guests.

We’re a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Valor manages 18 properties in the USA, with many development projects in the pipeline. The Company has ambitious development and growth plans. Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. People are at the heart of what we do. And not just any people, people who value and believe that they can make an impact regardless of how tall the task. Our culture runs on passion, enthusiasm and fun. We love what we do!

We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.


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