Reservations Agent

Competitive & Benefits

AC Hotel Birmingham, Birmingham B1 1RL

Part time position of 25 hours per week - Flexible working hours available

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun — we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

You

Do you eat, sleep and breathe customer service?

Why not RESERVE your place on our team?

At AC Birmingham we’re on the hunt for a focused reservations sales agent, someone who knows what our guests want and can take staying with us a dream come true.

You’ll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages – ensuring that maximum occupancy and room rates are achieved.

When it comes to our guests, you’ll know who’s who and what’s what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP’s and special events.

We’re also looking for someone who is champion of Valor Hospitality Europe Limited’s purpose, values and behaviours, spreading the word where you can about what we do.

If we’ve got you SOLD then get in touch today…

The Role

As ‘Reservations Agent’ you’ll be on the front line, delivering on our mission!

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What’s in a day’s work?

  • Top quality customer service
  • Working as part of a great team
  • Take enquiries and bookings via telephone and online bookings
  • Converting enquiries into sales
  • Processing, amending and updating bookings as required
  • Maximising revenue through upselling
  • Administration and Technology savvy
  • Available to work when the team and customer needs you most

In return we will offer you:

  • Award winning employer
  • Competitive Salary
  • Worldwide team member benefit programme
  • 50% F&B Discount at any UK Valor hotel
  • Free meals on duty and uniforms provided
  • Many Team member celebration events throughout the year
  • Incremental holiday allowance based on service
  • Apprenticeships available

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


Apply Now

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