Reception Supervisor

Competitive + Benefits

Crowne Plaza Chester, Chester CH1 2BD

We’re a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the UK we operate 17 properties in the UK comprising of 7 Crowne Plaza, 1 Holiday Inn, 3 DoubleTree by Hilton, 3 Hilton Garden Inn, 1 Hotel Indigo, and 2 AC by Marriott Hotels. The Company has ambitious development and growth plans.

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Benefits Package

  • Award winning employer
  • Competitive Salary
  • Worldwide team member benefit programme
  • 50% F&B Discount at any UK Valor hotel
  • Team member of the month incentive
  • Free meals on duty and uniforms provided
  • Many Team member celebration events throughout the year
  • Incremental holiday allowance based on service
  • Apprenticeships available
  • Healthcare options
  • Pension options
  • Complimentary car parking
  • Complimentary Leisure club membership
  • Discounts off Spa treatments
  • Local attraction discounts

On a scale of one to ten, how warm are your welcomes & goodbyes?

We’re looking for someone who puts the “good” in good mornings as well as goodbyes to help us give every single one of our guests a red-carpet worthy welcome!

At Valor Hospitality, we’re on a mission to redefine hospitality and to help our guests make memories that last a lifetime. Therefore, we need someone who can not only make a great first impression but a lasting one!

As a Reception Supervisor, you’ll be the face of the hotel, greeting our guests’ day in day out. You’ll be the first point of contact for our guests, you’ll need to know our hotel like the back of your hand and have a skill for problem solving.

At the Crowne Plaza Chester, we’re in search of a Reception Supervisor who can give service with a smile, answer the phone with pizazz and give our guests a visit to remember as well as having excellent management skills.

A typical day will include:

• Supervising, coaching and training
• Providing unbeatable customer service
• Working as part of a great team
• Being the first point of contact for our guests
• Checking guests in and out, processing payments
• Offering knowledge of the hotel facilities, services and local area
• Maximising revenue through upselling and room sales
• Admin tasks

In return we’ll offer you:

• 50% off food and drink at any of Valor Hospitality’s UK hotels
• Free meals on shift
• Uniform provided
• Staff incentives & team celebrations
• Option of healthcare and pension schemes

If your calling is customer service and you’re a wizard of welcomes, we’d love to hear from you!

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.


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