Front Office Supervisor

Competitive + Benefits

The Banneker Hotel, Washington 20036

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.

Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Benefits Package

  • Competitive Salary
  • Team Member Hotel Discount Program
  • Uniforms Provided
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
  • Paid PTO beginning after ninety (90) days of employment
  • Immediate eligibility for 401k and employer match
  • Team Member Awards and Recognition programs throughout the year
  • Food and Beverage Discounts
  • Tuition Reimbursement

You

You will never falter on striving for exceptional quality and standards. You will understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You will be methodical and have high expectations of yourself and others. You will demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

The Role

As ‘Front Office Supervisor’ you will be on the front line, delivering on our mission!

You will be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What’s in a day’s work?

• Meet with staff to get any pertinent information at the start of shift and review the Front Desk shift reports.
• Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.
• Make sure all shifts are covered as scheduled, cover as necessary.
• Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.
• Ensure the completion of the desk agents' AM/PM checklist.
• Handle guest situations as they arise in a calm and professional manner.
• Assist bell attendant & Valet staff to include parking and retrieving guest cars
• Be an expert in all employee duties to ensure you are "leading by example" in all that you do.
• Maintain professional contact via telephone with all other hotel departments.
• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
• Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.
• Counsel and coach employees when necessary, using accurate techniques.
• Ensure all employees complete their duties before departing, that they are posted at their stations on time.
• Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.

 

Kimpton Banneker

Relaxed, Refined Sophistication in Residential DC. Bridging the best of DC’s storied historic highlights and leafy residential neighborhoods, the Kimpton Banneker Hotel has one of the most enviable addresses in the District " on a tree-lined avenue with a view straight down 16th Street NW of the White House. A blend of cool minimalism and warm tones, the Banneker’s design offers homey comfort with a side of provocative art. Find the heartbeat of the hotel in its dining venues: the ground-floor French bistro, serving local flavors in a timeless setting, promises to buzz day and night, while upstairs, a sophisticated indoor/outdoor rooftop bar will encourage spontaneous connections under the stars while offering unfettered views of the landmarks that make the city so iconic.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.


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